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The Great Outdoors

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Sliders Service StandardsAs part of our service to you, our team of keen gardeners maintain communal areas and large open spaces, helping to keep the area you live in, looking its best.

From time to time, we receive complaints about land not being maintained.

We do our utmost to maintain Ocean owned land and often find that complaints regarding poor maintenance relate to land owned by Cornwall Council.

Guide

In this ‘quick glance guide’ we’ve given a snapshot on what you can expect from us. Click here to read more detailed specifications.

Garage, car parks, drying areas and pathways

Areas to be weeded and treated to prevent weeds and reduce moss growth

  • Where possible collect fallen leaves and litter removed from site at each visit
  • Path edges to be defined where possible

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Shrub beds

  • Maintained to minimise weeds
  • Shrubbery pruned twice per year

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Grassed areas

  • Fortnightly grass cuts for as long as the growing season lasts
  • Grassed areas litter-picked before cutting, if required

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Grounds maint mown cuttings

communal land share maintenance

 


Hedges

  • Formal hedges cut once a year with face and top even and level
  • Informal Cornish hedges cut after wild flowers have seeded

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your responsability maintenance


Trees

  • Trees regularly inspected for signs of damage or infestation
  • Fallen trees removed from site and ad-hoc tree maintenance undertaken

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Play-areas:

  • Inspected weekly for signs of wear and tear or damage
  • Equipment repaired as and when required

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Frequency of maintenance

 

Tenant Monitors

We want to know if you’re not happy with the Grounds Maintenance Service you receive.

Become a regular Grounds Maintenance Tenant Monitor and we’ll give you a £10 shopping voucher for every 6 monthly forms completed and returned.

Simply call our Tenant Involvement Team for more information:

Icon online form sml Tenant Monitors

Icon Email sml help@oceanhousing.com

Icon phone sml 01726 874450

Business as Usual

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Ocean Services merger

You may have recently seen in the local news or heard from your neighbours that there are some changes taking place at Ocean.

The main reason behind these changes is to improve our service to you. That’s why we plan to merge the repairs and maintenance arm that you know as Ocean Services, with Ocean Housing Ltd and our Mechanical and Electrical Team will soon join our successful construction company Gilbert & Goode.

David Renwick, Group Chief Executive tells us

“We’ve never been in better financial shape. By bringing Ocean Services in with Ocean Housing we can further invest in new services, continue to grow and improve upon our reputable repairs and maintenance service”. 

Rest assured, the changes won’t affect you and we’re sure you’ll look forward to seeing the improvements over the coming months.

Try Something New

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Try something new dance Turn your hand to something new this summer with Ocean and Cornwall College as we bring you a range of free taster sessions.

Fancy having a go at ballroom dancing, face painting, or hair braiding?

Perhaps you’d like to try tiling, or gain skills in hair design and dress alterations with the upcoming prom season.

These opportunities are Free and just a call away.

Contact Beverley Bassett in the Tenant Involvement Team to find out more.

Icon phone sml  01726 874450

Icon Email sml  help@oceanhousing.com

Icon online form sml Online Contact Form

 

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Out with the Old, in with the New!

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Out with the Old, in with the New thumbExcited Sue of Poldark Gardens couldn’t wait to show us her new shower room, thanks to Ocean’s Planned Maintenance Programme.

Poldark Gardens is amongst the first of many areas which will experience first-hand the benefits of our recent £105M investment plan. Not only improving homes but quality of life too.

“I’m really pleased with my new bathroom” says Sue.“Jamie the plumber did a fantastic job. His hard work meant we were using our bathroom again in no time”.

Sue and her neighbours also played a part in decorating the skip used to take away the old bathrooms. Bunting and windmills were placed
around the skip bringing a splash of colour to the area whilst work was underway.

Repairs & Maintenance Programme

Year on year we strive to deliver a top class repairs and maintenance service. But did you know throughout 2015/16 we plan to complete…

Planned maintenance stats 1 Planned maintenance stats 2

 

Building a Brighter Future

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So far 2015 has proved to be a busy year for our Development Team.

We recently welcomed several families to their new homes which included four rented properties at Heartlands near Redruth, twelve rented properties at St Newlyn East and a further five in Mount Ambrose.

If you’re looking to take the first step on the property ladder, pop down to 3 The Sidings, St Newlyn East for our OPEN DAY on Saturday 11th July 10am – 4pm.

Speak to our Sales Team to learn more about our Shared Ownership homes available in Heartlands and our one-bedroom apartments for over 55’s in Fowey.

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Contact HomeBuy

Icon phone sml Tel: 01726 874450
Icon Email sml Email: help@oceanhousing.com
Icon Twitter sml Follow: @Ocean_Housing
Icon Facebook sml Like: Ocean HomeBuy
Icon online form sml View: Brochure

Less £ in Your Pocket

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less money in your pocketThe new government will be bringing in changes that will see families across Cornwall faced with new challenges.

These include:
• Cuts to benefits per household from £26,000 to £23,000
• Freezing working-age benefits, tax credits and child benefit for two years
• Removing automatic entitlement to housing support for 18-21 year olds

If you think you’ll be affected, contact our Welfare Advice Team

Icon Email sml help@oceanhousing.com

Icon phone sml 01726 874450

Not Such a Waste

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Residents at Hawkin’s Road Newquay have taken a stand against fly tipping with help from their Neighbourhood Services Officer Paul and the recent installation of CCTV.

“This area has been a hotspot for fly tipping and we’ve had enough” explains Mary. “It makes me mad to see so much rubbish making the place look untidy”.

“The CCTV seems to have done the trick as there’s been a major improvement in the area. The discreet and portable equipment helps us to identify those responsible and keep our estates clean and tidy” concludes Paul.

Hawkins cctv Paul

Report it

If you’re concerned about fly-tipping, make a report:

Icon online form sml Anti-Social Behaviour form

Icon online form sml Estate Walkabout (next – 7th July 6pm)

Icon Email sml Email

Icon phone sml Tel 01726 874450

Adult Safeguarding Week

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hoarding-pic-1This year’s Adult Safeguarding Awareness Week is focusing on hoarding and self-neglect in Cornwall.

Cornwall Council is highlighting cases of severe hoarding and self-neglect where agencies have worked together to provide the necessary support.

“Compulsive hoarding, where people find themselves accumulating unmanageable amounts of clutter in their homes, is a very complex issue which can impact on the individual’s quality of life and, and pose a serious fire risk”

said Rob Cooper, Chair of the Cornwall and Isles of Scilly Safeguarding Adults Board.

“This type of behaviour can lead to people feeling isolated and lonely which can sometimes result in them neglecting to look after themselves properly.

“We want to use this year’s Safeguarding Adults Awareness Week to highlight these issues and make people in Cornwall more aware of the signs of hoarding so they know what to do if a friend, neighbour or member of their family is at risk”.

Members of the Public concerned about an adult should call Social Services.

Icon online form sml Cornwall Council’s website

Icon online form sml Cornwall Council’s leaflet

Icon phone sml Tel 0300 1234 131

Icon online form sml Ocean Housing – Keeping Safe information

Cornwall Fire and Rescue Service provide a free Home Fire Safety Check with its main purpose of reducing risk in the home. This service can be accessed by contacting 0800 3581 999 or visiting www.cornwall.gov.uk/fire

If you see something

As well as focusing on the issues of hoarding and self neglect, members of the Cornwall Council Safeguarding Adults Board will also be reinforcing the successful “If you see something, do something” campaign with posters at council buildings, hospitals, GP surgeries, libraries and one stop shops, schools and police stations.

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Mevagissey wins best in the West!

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The Ocean Housing Development team were delighted to be awarded Best Residential Development at the RICS Awards South West 2015 for their affordable housing development at Roberts Close, Mevagissey.

RICS prize collection

Twitter “@StrattonCreber: Congratulations Ocean Housing winning Housing Category 2015 RICS Awards ” @Ocean_Housing

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West Briton newspaper

Roberts Close is the second phase of an affordable housing development in the fishing port of Mevagissey, Cornwall. It has been designed and built to carefully meet the needs of the local community.

Roberts Close provides 7 rented, 4 shared-ownership and 5 open-market homes with construction having completed in October 2014. The scheme meets Mevagissey’s housing need where the average house price is 11 times local average salary, thereby pushing local people out of the town and inflating property and land values.

Integration into the Community

A huge amount of community consultation took place on the scheme-design prior to submitting Roberts Close for planning; working closely with the Parish Council. A working group comprising prospective residents and neighbours assisted with completing an Equality Impact Assessment to ensure the scheme met necessary levels of need. From conception, Ocean Housing worked with the local Parish Council and Church Glebe for over ten years to refine and eventually deliver the scheme to be such a success in creating a very mixed-income community.

Homepage Carousel HomeBuy Mevagissey open day5

At the scheme opening in January 2015, the Dean of Truro commented on how Roberts Close made “…an important contribution and in some way, will help to alleviate the issue for local people and their communities”.

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Catalyst for Economic Activity

Average house prices in Mevagissey are now £234,579; equivalent to 11 times the local average salary. In addition, Mevagissey is ranked among the top ten places in Cornwall for the number of second homes. Cornwall Council confirm that as many as 15% of homes in Mevagissey are second homes. Roberts Close allows local families to remain in, and return to, Mevagissey close to where they work and enabling them to have more disposable income to support local businesses industries, such as fishing; which has been in decline for many years.

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New resident, Craig, states

“We had to leave the area just over four years ago as renting privately became too expensive. Living in St Austell meant high costs for us to travel to work and we were often on edge wondering if our six month rolling tenancy would be extended”.

Craig works his fishing boat out of the harbour and with the fishing industry as it is; he needs to go out at the ‘drop of a hat’, so being this close really helps. His wife Posey notes

“We’ve now got greater security, not to mention our girls who go to school here and it means I’m close to my family too.”

Roberts close sofa

Innovative Design

The design of the Roberts Close includes an update of home-design to integrate seamlessly within the local buildings, using materials such at slate shingle siding and cladding to reflect the historic mining of slate within the area. The homes orientate to realise the full benefit of passive solar gain and so minimise requirement for space heating and associated cost. The considerable challenge of accommodating the homes on a severely sloping site (up to 1:7 in parts) was overcome by creative use of retaining structures and landscaping features to produce an interesting and visually-appealing scheme.

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Sustainable Development Features

The scheme was built to Code for Sustainable Homes level 3 and included the following features;

  • Compact building form and high insulation properties achieving U-values of 0.24W/m2.K and 0.14W/m2.K for external walls and roof respectively.
  • Air source heat pump systems allowing for low cost reliable heating solutions for residents.
  • Building management system provides monitoring for individual heating and water usage to further promote residents’ awareness of their carbon footprint and bills with assistance offered to high users.
  • Contractors adhered to the SMART Waste Plan to manage and minimise waste during construction. This allowed for 87% of the 1,505m³ produced waste to be diverted from landfill.

Possibly of more significance is the socially and economically sustainable neighbourhood that Roberts Close actually creates, mixing people on varying income levels in the three different tenures, whilst facilitating local people to live close to their existing social networks and places of work, and in homes that are efficient and economical to live in.

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Camelford

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The Residents of Camelford are almost certainly aware of the difficulties that local people face when it comes to finding an affordable home in the village they have grown up in. There are currently 183 people on the Cornwall HomeChoice waiting list for Camelford.

Ocean Housing is keen to help alleviate this problem. We have therefore been consulting with Cornwall Council, the Parish Council and local residents for a proposed development of new homes for open market, affordable rent and shared ownership at the Old Primary School site in Camelford.

Key Information

The development plans are presented with a mix of houses, bungalows and apartments to meet the local housing need.

There will be a ‘Local Connections’ tie to these homes, allowing the people of Camelford the opportunity to remain in their own community.

Camelford plans

6974-10-000 Site Layout.dgn

At the Heart of the Community

Ocean Housing offers services to our customers beyond bricks and mortar. Browse our website for how we engage with communities.

Drop-in session

Ocean hosted a drop-in session on June 8th 2015 at Clease Hall, Clease Road, Camelford PL32 9QX.

This was a great opportunity for local residents to:

  • Review the development proposal
  • Talk to the team to clarify any details
  • Understand the real need for affordable housing in Camelford

Online: www.oceanhousing.com/camelford

Tel: 01726 874450

Email: help@oceanhousing.com