It was the end of an era this Autumn as we waved goodbye and wished outgoing Group Chief Executive, David Renwick all the best for his retirement. But as the saying goes when one door closes, another door opens and with this Ocean are thrilled to welcome our new Chief Executive Mark Gardner to the Group.
Mark has been busy settling in, meeting staff and customers too. Having been in the housing sector from the age of 18, it’s fair to say he brings a wealth of experience with him to Ocean.
“I am delighted to be joining a great organisation that is delivering excellent results, has a track record of success along with staff who are committed to providing homes and services of the highest quality” says Mark. “I’ll be looking to build upon David’s great work and bring my own experiences and leadership to help Ocean evolve”.
There will be plenty of opportunities to meet Mark in the coming months, but for now we hope you will join us in wishing him every success for his future here at Ocean.
It’s that time of year when we plan our program of improvements, ie. making sure we are moving with modern times!
To help us plan, you will soon be sent a customer survey.
Getting to know you
We know that you want to communicate with us at times, by a variety of convenient methods.
We also know that many of you, our customers, are online and using different devices, websites, programs and apps on a daily basis.
By completing this survey, it will give us a better picture of your preferences and needs, and will inform us where we can make improvements to our existing services, or whether there are things we can be doing to help you get the most out of being online.
Please complete the survey below or fill out the paper copy sent to your home and return it straight away – firstly to help us improve the way we serve you and secondly to be entered into the PRIZE DRAW!
Everyone that completes the survey will be entered into a PRIZE DRAW for a chance to win a brand new SMART TV in time for Christmas!
Lifeline users have an alarm system with an emergency pendant button or wrist band which is connected to a 24 hour call service, providing peace of mind and a friend at the end of the line to check on people and respond in an emergency.
The Ocean Extra Lifeline service deals with a staggering 300 calls per month. The team conducts an annual survey to find out how our Lifeline users are getting on with the system, check they are happy with service and whether they feel it is value for money.
The feedback was overwhelmingly positive. It truly is a lifeline to many who have needed to use the emergency service to call for help when they have had a fall or accident. It is peace of mind and emotionally reassuring to both the users and their families, knowing that there is someone there at the touch of a button to respond quickly and calmly.
Thank you to those who to the time to complete the survey and write comments:
New for Old
Ocean Extra will shortly start a replacement programme to upgrade the Lifeline systems for our existing 400 users, who are mainly elderly, vulnerable or disabled.
Ocean is investing approximately £50,000 on new equipment for the 400 users to ensure they can remain and retain their independent lifestyles in their homes, close to family, friends and the many happy memories they have in their home. There will also be provision for new customers who are considering signing up to the Lifeline Service.
Ocean’s Group Chief Executive, David Renwick, said
“We have a long history of supporting people in the local community, particularly the elderly and vulnerable. This service which is available to residents across Cornwall provides peace of mind to many people, to know that in an emergency, such as a fall, they can call for assistance any time of the day or night!”
David Renwick, along with Dorinda Hood and Jan Rahemtulla from the Ocean Extra team, hand delivered the new Lifeline equipment to Mrs Capell’s home in St. Austell.
As part of the service, the team visit in person, set up and test the equipment and demonstrate how it works so customers are confident it will work when they most need it. Mrs Capell, who has the Lifeline wristband, also received a gift voucher for being the first customer to receive the new equipment and as a thank you for her loyalty and for completing the feedback survey.
Whether you are signing up for yourself, a friend or relative, signing up is easy. Simply complete the online form below and click submit. Ocean Extra will be in contact to discuss the plan.
Today, we’ve been celebrating #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives.
One of our Customer Accounts Advisors has put into words how she feels about her work:
“People often think of social housing as cheap housing for people who can’t afford the private sector.
What is missing from that is the tremendous amount of support that we offer to people to make their tenancy a success.
One of the aspects I find most satisfying is helping people through their first tenancy or with a fresh start. They may be walking away from abuse or just starting up and it can be terrifying. You don’t get that support in the private sector and seeing tenants grow and become happy in their new home is fantastic.
I am very lucky to meet people before they become Ocean tenants and work with them throughout the first few months of their tenancy helping with things like Housing Benefit, Universal Credit, benefits generally and budgeting.
Giving people the tools to turn their lives around and become independent is immensely satisfying and its lovely to speak to people a few weeks into their tenancy and hear that just having a new home has made all the difference.”
The kids are back at school and Christmas will soon be upon us so now is an excellent time to review your finances and look at how to budget ahead more effectively.
One important part of budgeting is to ensure that your priority debts are paid on time.
Maintaining your rent payments is an essential part of managing your finances and helping you budget. Once these payments are made then it is easier to understand what money you have left over each month for your other outgoings.
To make things a little easier for you, we’ve put together a helpful guide listing ‘Ways to Pay’ – this will help you identify the best way for you to take control of your finances and make budgeting a little easier.
Before Autumn turns into Winter, let’s work together to maintain your home and prevent putting your own health and home at risk. There are lots of things to do …before the weather turns nasty on us, not once it is here!
It’s Gas Safety Week 18 -24th September – fighting for a gas safe nation!
Oceancarries out annual gas checks on gas appliances that we have installed. You will be notified when you are due a check. Please make sure you give us access to maintain your system to avoid putting your health & home at risk.
Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?
My Ocean – your personalised online service
My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!
Our friendly and helpful Welfare Advice Team have been helping tenants get to grips with these upcoming changes to the benefits system and what they need to do to be prepared for Universal Credit and the lowered Benefits Cap.
It’s really important that you tell Ocean when you have or are going to sign up to Universal Credit.
Residents at Prince Charles House, along with others who make up the group Active+, have been given the opportunity to get involved with something new.
Mosaic making sessions, hosted by Ocean and Cornwall College, took place over the course of three weeks and gave the group insight into designing and creating their very own bright and colourful mosaics.
“Although at first it seemed fiddly it didn’t take long to get the hang of it!” explains Christine. “The group really engaged with the activity and are looking forward to trying a different activity offered by the college and Ocean”.
Being part of a community group, tenant panel or local activity can be really rewarding – especially if you find your circumstances leaving you feeling isolated and out of touch or you can’t afford some of the expensive hobbies on offer. Continue reading →
Our Tenancy Sustainment Service has been up and running for 2 years, overseeing Ocean’s work safeguarding our residents and high-level antisocial behaviour.
Providing a person-centred approach to dealing with various issues concerned with domestic abuse and vulnerable cases, Stephen Williams, our Tenancy Sustainment Co-ordinator, is committed to providing the best possible service for our residents who need us most.
“Working with other agencies including the Police, Probation Service, and Social Services we aim to support our tenants to the best of our ability, prioritising their safety is our main purpose,” explains Stephen.
“We seek, as far as we can, to address the needs of vulnerable people while at the same time using appropriate tenancy enforcement action where, unfortunately, we need to,” continues Stephen.
If you have any concerns regarding a vulnerable resident or see anything that sets off alarm bells in your mind, visit the ‘Keeping Safe’ section of our website for advice (click on ‘Safe’ below) or contact Stephen Williams directly.
Ocean were looking for a unique way to mark the big occasion – to celebrate the completion of their 1,000th new home in Cornwall for local families – so we invited the school children of Connor Downs Academy to rise to the challenge.
The unique idea chosen was to turn the 1,000th home into a house decorated with pictures of local scenes or people painted by Connor Downs’ children along with prints of some of the world’s best known pictures, including The Mona Lisa.
As part of the official opening, by Ocean’s Group Chairman, Dennis Spilsbury, guests entered the 1,000th home and were greeted by a wonderful sea of art from the local children within the one off ‘Art House’. Continue reading →
Your rent for the whole year is added together and divided into 12 equal payments, which are collected automatically from your bank account on the first working day of the month.
Please complete the form and send it back to Ocean Housing.
Text 07971 834834
Text the word CARD – to order a replacement Allpay card.
Alternatively, please complete the online form below and we will order a new card.
Hoorah – it’s a Bank Holiday weekend! With the extra day off, we all start thinking about spending time with our families, getting out in the garden to prepare it for summer or doing that spring clean…..re-igniting a sense of pride in our community and surroundings.
One of our lovely residents, Jan from St. Agnes, recently emailed to tell us how things were going and how proud she was of her sons. Not only had they both been supportive through tough times but one had also done something for the benefit of others that she felt was worth sharing with us and others.