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My Ocean – FREE Prize Draw

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Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?

My Ocean – your personalised online service

My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!

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Surviving Universal Credit and the Benefit Cap

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When you sign up to Universal Credit or UC (the new single benefit payment where 6 benefits become 1) a single monthly payment is paid directly to you.

This means that you will have to manage your money from the moment it arrives in your bank account.

This also means you will need to pay your own rent out of the monthly lump sum you receive. This should be your number one priority; you don’t want to risk losing your home.

If the idea of managing your money feels daunting, don’t panic, help is at hand.

Welfare Advice Team

Our friendly and helpful Welfare Advice Team have been helping tenants get to grips with these upcoming changes to the benefits system and what they need to do to be prepared for Universal Credit and the lowered Benefits Cap.

 

It’s really important that you tell Ocean when you have or are going to sign up to Universal Credit.

Icon online form sml  Online Contact Form

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Get Involved – Crafty Fingers

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Residents at Prince Charles House, along with others who make up the group Active+, have been given the opportunity to get involved with something new.

Mosaic making sessions, hosted by Ocean and Cornwall College, took place over the course of three weeks and gave the group insight into designing and creating their very own bright and colourful mosaics.

“Although at first it seemed fiddly it didn’t take long to get the hang of it!” explains Christine. “The group really engaged with the activity and are looking forward to trying a different activity offered by the college and Ocean”.

Being part of a community group, tenant panel or local activity can be really rewarding – especially if you find your circumstances leaving you feeling isolated and out of touch or you can’t afford some of the expensive hobbies on offer. Continue reading

Residents at our Heart

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Steve-Williams-2016Our Tenancy Sustainment Service has been up and running for 2 years, overseeing Ocean’s work safeguarding our residents and high-level antisocial behaviour.
Providing a person-centred approach to dealing with various issues concerned with domestic abuse and vulnerable cases, Stephen Williams, our Tenancy Sustainment Co-ordinator, is committed to providing the best possible service for our residents who need us most.

“Working with other agencies including the Police, Probation Service, and Social Services we aim to support our tenants to the best of our ability, prioritising their safety is our main purpose,” explains Stephen.

“We seek, as far as we can, to address the needs of vulnerable people while at the same time using appropriate tenancy enforcement action where, unfortunately, we need to,” continues Stephen.

If you have any concerns regarding a vulnerable resident or see anything that sets off alarm bells in your mind, visit the ‘Keeping Safe’ section of our website for advice (click on ‘Safe’ below) or contact Stephen Williams directly.

Icon Email sml help@oceanhousing.com

Icon phone sml 01726 874450