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‘Lifeline’ is just that, a lifeline!


Lifeline users have an alarm system with an emergency pendant button or wrist band which is connected to a 24 hour call service, providing peace of mind and a friend at the end of the line to check on people and respond in an emergency.



The Ocean Extra Lifeline service deals with a staggering 300 calls per month. The team conducts an annual survey to find out how our Lifeline users are getting on with the system, check they are happy with service and whether they feel it is value for money.

The feedback was overwhelmingly positive. It truly is a lifeline to many who have needed to use the emergency service to call for help when they have had a fall or accident. It is peace of mind and emotionally reassuring to both the users and their families, knowing that there is someone there at the touch of a button to respond quickly and calmly.

Thank you to those who to the time to complete the survey and write comments:

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New for Old

Ocean Extra will shortly start a replacement programme to upgrade the Lifeline systems for our existing 400 users, who are mainly elderly, vulnerable or disabled.

Ocean is investing approximately £50,000 on new equipment for the 400 users to ensure they can remain and retain their independent lifestyles in their homes, close to family, friends and the many happy memories they have in their home. There will also be provision for new customers who are considering signing up to the Lifeline Service.

Ocean’s Group Chief Executive, David Renwick, said

“We have a long history of supporting people in the local community, particularly the elderly and vulnerable.  This service which is available to residents across Cornwall provides peace of mind to many people, to know that in an emergency, such as a fall, they can call for assistance any time of the day or night!”

lifeline-survey-winner-mrs-muriel-capell_2Home Visit

David Renwick, along with Dorinda Hood and Jan Rahemtulla from the Ocean Extra team, hand delivered the new Lifeline equipment to Mrs Capell’s home in St. Austell.

As part of the service, the team visit in person, set up and test the equipment and demonstrate how it works so customers are confident it will work when they most need it.  Mrs Capell, who has the Lifeline wristband, also received a gift voucher for being the first customer to receive the new equipment and as a thank you for her loyalty and for completing the feedback survey.

Sign up

Whether you are signing up for yourself, a friend or relative, signing up is easy. Simply complete the online form below and click submit. Ocean Extra will be in contact to discuss the plan.

Lifeline Service


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#HousingDay 2016 ‘Fresh Start’

Today, we’ve been celebrating #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives.

One of our Customer Accounts Advisors has put into words how she feels about her work:

melody-boyce“People often think of social housing as cheap housing for people who can’t afford the private sector.

What is missing from that is the tremendous amount of support that we offer to people to make their tenancy a success.

One of the aspects I find most satisfying is helping people through their first tenancy or with a fresh start. They may be walking away from abuse or just starting up and it can be terrifying. You don’t get that support in the private sector and seeing tenants grow and become happy in their new home is fantastic.

I am very lucky to meet people before they become Ocean tenants and work with them throughout the first few months of their tenancy helping with things like Housing Benefit, Universal Credit, benefits generally and budgeting.

Giving people the tools to turn their lives around and become independent is immensely satisfying and its lovely to speak to people a few weeks into their tenancy and hear that just having a new home has made all the difference.”

Thank you, Melody!

Budgeting Ahead

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The kids are back at school and Christmas will soon be upon us so now is an excellent time to review your finances and look at how to budget ahead more effectively.

One important part of budgeting is to ensure that your priority debts are paid on time.

Maintaining your rent payments is an essential part of managing your finances and helping you budget. Once these payments are made then it is easier to understand what money you have left over each month for your other outgoings.

To make things a little easier for you, we’ve put together a helpful guide listing ‘Ways to Pay’ – this will help you identify the best way for you to take control of your finances and make budgeting a little easier.

Click on it to enlarge.


Autumn Preparations

Before Autumn turns into Winter, let’s work together to maintain your home and prevent putting your own health and home at risk. There are lots of things to do …before the weather turns nasty on us, not once it is here!

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Saving you ££

Visit our Heating page or talk to our Energy Advisors about saving yourself money and spreading the cost of heating your home this winter.

Efficient heating

Watch the video to understand how to set your heating system to work efficiently.

Servicing your system

Our planned maintenance team have a schedule of works to service heating systems that Ocean has installed. Please make sure you give them access to undertake this service, when they contact you.


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Underheating and lack of ventilation in your home during cold and damp spells results in condensation.

Don’t fall into the trap – turning off your heating is a false economy and can put your health & home at risk.

Follow our helpful tips to avoid a build up of condensation and moisture in your home.

Consider switching energy supplier to reduce your heating costs or spreading the costs over regular monthly Direct Debit payments.



Gas Safety Week 2017

It’s Gas Safety Week 18 -24th September – fighting for a gas safe nation!

Ocean carries out annual gas checks on gas appliances that we have installed. You will be notified when you are due a check. Please make sure you give us access to maintain your system to avoid putting your health & home at risk.

If Ocean did not install your appliance – ALWAYS USE A GAS SAFE REGISTERED ENGINEER.


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Smoke Alarm Testing

Ocean carries out annual checks on your Smoke Alarm.

You will be notified when you are due a check. Please make sure you give us access to maintain your system to avoid putting your health & home at risk.


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Blocked Gutters

Wind + Rain + Autumn Leaves = Blocked and dripping gutters

Let’s work together to prevent damp patches appearing due to drips and leaks.

Information and advice about Coronavirus (COVID-19)Read more
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