Ocean recently invited our customers to attend a couple of ‘Have your Say’ workshops – to review our ‘Service Standards’.
Getting customers involved with reviewing the way we do things and providing feedback is really important. After all, you know best what is important to you!
The team were really pleased with the sessions and felt they had been constructive and positive experiences for all.
These are 7 documents that set out the quality of service you can expect, the improvements we are planning and how you can judge our performance.
Each quarter, we publish a performance report for residents which is reviewed by the Tenants and Residents Panel. The report details how we are doing across each of the seven standards.
You can view the standards and the report on our website any time!
- Resident Involvement and Empowerment
- Home Standard
- Neighbourhood & Community
- Value for Money
- Governance & Viability
We held two workshops, presenting our existing set of standards and outlining planned improvements, including changes to wording as well as the design and style of the documents. Everyone was given the opportunity to discuss, question and challenge the standards.
Laura Dowton, the Tenant Involvement and Social Inclusion Manager said,
The enthusiasm level was high – everyone was really interested and I have arranged to follow up with a couple of attendees as they asked about getting more involved.
The people I spoke to gave positive feedback and seemed relaxed and comfortable. Many said they would be happy to come along to future events.”
Where there were alterations required, the managers now have the task of making appropriate changes before we publish the final versions.
We will publish final versions on the Service Standards pages.