A local family were celebrating after sharing their views in Ocean’s latest customer survey led to winning the prize draw for a brand new Smart TV.
As part of the plan to help the organisation and its customers get ready for Universal Credit and improved digital customer service, Ocean Housing contacted all tenants and residents to seek their feedback.
“Filling out the survey only took a few minutes over a cup of tea,” shared local mum Karin, from St Agnes. “Ocean’s Customer Accounts team have always been very helpful when we’ve been in touch with them, as has our patch officer, James. So we didn’t mind at all helping to update Ocean via this survey. We never dreamed we’d actually win the TV though!”
Ocean’s Quality and Performance Manager, Anna Pascoe, led the project and explained Ocean’s perspective:
“Welfare reforms have been coming thick and fast over recent years and this survey was one of the many methods we are using at Ocean to help customers prepare for and understand current and coming changes, such as the digital-only Universal Credit system. We were delighted with the response to the survey and look forward to taking on board the comments shared.”
“We are keen to be responsive to customers across new as well as traditional communications, and it was great to see over 150 survey respondents sign up to our online account service My Ocean.”
If you are an Ocean customer you can raise any issues and get assistance via the new LiveChat web tool. Simply follow the pop-up instructions when you visit www.oceanhousing.com.