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That calls for a coffee!

70 homes

4 schemes

1 School expansion

…and maybe an award

– that calls for a coffee!

Phase 4 Fraddon resident welcomes Mark Gardner (Chief Exec Ocean Group) and Kate Kennally (Chief Exec Cornwall Council) for a cuppa.

Fraddon

St Austell-based housing provider Ocean Housing welcomed delighted new residents and Cornwall Council Chief Executive Kate Kennally to their latest housing development in Fraddon.

Welcome Day for Fraddon residents, Ocean Staff, Tenant Panel members and Cornwall Council dignitories

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Countdown to Universal Credit

From December 2017, Universal Credit will be phased in, affecting residents in Cornwall.

….It is not a choice.

….You will have to switch.

But don’t worry help is at hand!

 

What is Universal Credit?

  • It’s the new way that welfare benefits are going to be paid.
  • All benefits will be rolled into one and paid to you once a month.
  • There can be a delay of up to 6 weeks whilst the changeover of Universal Credit takes place, during which you may get no money.

We have therefore put together this simple flowchart to help you understand.


Flowchart

Take it step by step:

Step 1 – Are you of Working Age?

Yes – go to 2
No – Universal Credit should not affect you


 

Step 2 – Do you receive one or more of the following six benefits?

  • Housing Benefit
  • Income Support
  • Working Tax Credits
  • Child Tax Credits
  • ESA (income related)
  • JSA (income related)

Yes – go to 3
No – Universal Credit should not affect you


Step 3 – Are you able to access the Internet?

Yes – go to 4
No – Ocean can help by offering advice. Continue to 4 and contact Ocean at the end.


 

Step 4 – Can you cope with 1 large monthly payment coming in?

Yes – go to 5
No – Ocean can help by offering advice. Continue to 5 and contact Ocean at the end.


 

Step 5 – Do you have a bank account?

Yes – Great you are almost ready! Go to 6!
No – You will need a bank account so that your Universal Credit can be paid. Continue to 6 and remember to set up a bank account when you have finished reading this.


 

Step 6 – Don’t delay, prepare today!

  1. Make extra payments to your rent (eg. set up a Hi-£5 buffer account)
  2. Top up your prepayment card for gas/electric or switch to direct debit to spread the costs
  3. Seek help budgeting – Contact Citizen’s Advice Bureau (CAB) or Ocean’s Customer Accounts Team
  4. Use a savings card or stamps for food

 

Find out more about Universal Credit:

 

Milk of Human Kindness flows at Ocean

Ocean has trebled its in-house collections for the local food bank, in response to growing demand for the service, which supplies food parcels to local families in need.

Missing those free school dinners

As the school holidays get underway, parents on a tight budget are having to make funds stretch even further, explained Ocean Housing’s Welfare Advisor Gemma Aldin:

Children who would normally enjoy a free hot school dinner in term-time will of course need to eat at home in the holidays, which often puts parents under extra pressure financially.

This in turn increases demand at the local food banks, with the St Austell branch reporting shortages of larder essentials that many of us take for granted, such as instant mashed potato, pasta sauce, long life milk and fruit juice.

Last year St Austell Food Bank supplied food parcels for 2,617 people, 890 of which were children.

Human Kindness

I wanted to find a simple way for us all to help,” added Susan McKnight, Ocean’s New Tenant Support Adviser, who began co-ordinating the collections at Ocean in 2015, which to date have raised over 200 kilos of shopping for the food bank.

Donate

Ocean can be contacted by emailing help@oceanhousing.com.

To donate or volunteer at St Austell Food Bank, you can call 01726 65313 or message info@staustell.foodbank.org.uk.

 

Loving LiveChat!

Try our LiveChat tool now!

(Your Digital Customer Services Advisor is ready to answer your queries between 9am-4.30pm – take a look now at the bottom right of your screen!)

Feedback

You’re loving LiveChat!  That’s the feedback you are giving us as LiveChat celebrates its first birthday on www.oceanhousing.com.

It’s handy when you are on the move,” explains Emma from Newquay. “I needed advice recently on my rent so I used my mobile to live chat while on the bus to work.

Emma admits that she was nervous before her first live chat, but now she uses it more than phoning:

I find it a great deal easier than talking. You don’t have to be good at computers or worry about spelling – you just type what you want to say.

As well as answering your questions, the customer services advisor can send you web links to relevant services and information.

I also like receiving an email with a copy of the whole chat,” adds Emma. “And of course the real bonus is that you can do all this at home in the comfort of your pyjamas!

You can switch too!

For all enquiries click on the ‘Lets chat’ tool on the bottom right of your screen.

 

 

Ocean wins place on £8b HCA New Homes Delivery Panel

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The Ocean Housing Group, which includes Gilbert & Goode and Ocean Housing, has successfully secured a place as both housing developer and contractor on the South West lot of the Homes & Community Agency’s flagship £8 billion Delivery Partner Panel 3 (DPP3)  four year framework.

Homepage Carousel Development

DPP3 will be used to speed-up the development of housing sites on public sector land and for public bodies, such as local authorities and housing associations, to simplify and reduce costs associated with the procurement of housing construction. Nationally the Panel consists of 70 of the country’s leading developers and contractors of which the Ocean Housing Group is the only Cornish company to be appointed. Previous frameworks have delivered 43,500 homes nationally over a seven year period and the estimated value of work that will be carried out through the framework in the South West region over the next 4 years is £1.35bn. Continue reading