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Your Ocean Housing rent statement explained

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All tenants and residents will receive their annual rent statement in the coming months.

If your rent account is in credit or if you are paying off arrears in line with an agreement, you will not need to contact us.

Full Housing Benefit claimants do also not need to call in. Housing Benefit queries should be directed to Cornwall Council Housing Benefit.

Are you claiming Universal Credit?

Due to technical difficulties experienced during the COVID-19 outbreak, we are currently unable to allocate payments received from your Universal Credit to your rent account.

Your rent account may therefore show a larger arrears balance than it should. All payments received by Ocean Housing will be allocated accordingly as soon as possible.

If you are concerned about this , you can email screenshots of your Universal Credit statement showing your two most recent payments to help@oceanhousing.com – please include your name and address on the email.

It is your responsibility to check your Universal Credit statement every month to ensure that your rent is covered in full by the direct payments. If your Universal Credit does not cover the rent in full or payments stop, you must contact your Customer Accounts advisor to discuss payments.

Also, because of technical difficulties due to the coronavirus outbreak, we are currently unable to allocate payments received from DWP third party payments for rent arrears.

The picture below shows how the rent statement is broken down and explains if you are in credit, arrears, have an agreement set up, pay a service charge or have any other monies owed other than rent.

To view your rent statements online go to My Ocean, or download the Ocean Housing App via the Play Store or the Apple App Store (You must be registered and signed in to My Ocean while using the app).

Should you have any further questions regarding your rent statement, please contact us by emailing help@oceanhousing.com or by calling 01726 874450.

Every time that rent statements are sent out we do notice some recurring questions.

So, we have put together a list of Frequently Asked Questions and Answers to help you better understand your rent statement.

You can find the Rent Statement FAQs here.

Ocean supports the National Housing Federation’s COVID-19 commitments

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The National Housing Federation, which Ocean Housing Group is a proud and committed member of, has released the attached statement today, regarding housing associations’ response to COVID-19 coronavirus.

Ocean Housing Group supports this completely and would like to reassure tenants that we will continue to put them at the heart of our COVID-19 response.

Our team is delivering services, albeit on a slightly reduced scale, in-line with the latest Government guidelines.

As the National Housing Federation states, we are committed to keeping people secure at home, helping people get the support they need, and acting compassionately and quickly where people are struggling.

“Everyone at Ocean Housing Group supports the commitments explained in the National Housing Federation’s statement,” said Mark Gardner, our chief executive.

“We want to thank all of our tenants and staff for their patience and understanding during this difficult period.

“We will continue to keep our website updated with the latest information and advice, and will be sharing useful links via social media.”

He added: “Finally, I want to reassure our tenants that if government advice is escalated we will still be available to help and support them through these challenging times.”

National Housing Federation’s ‘COVID-19 commitments’ statement:

For more details please visit: housing.org.uk/responsetocoronavirus

Further information on what Ocean Housing Group is doing in response to the impact of COVID-19 can be found here; www.oceanhousing.com/coronavirus/

Regular updates and useful information can also be found on our social media pages, especially Facebook, Twitter, LinkedIn and Instagram.

Just because our reception is now closed to the public, it does not mean that we are not here for our residents.

You can continue to contact our Customer Service Team by;

✅ Calling 01726 874450
✅ Emailing enquiries@oceanhousing.com
✅ Using LiveChat
✅ Downloading the Ocean app
✅ And more – please visit Contact Us for details

Thank you, and stay safe.

Ocean retains gold at Cornwall and Isles of Scilly Healthy Workplace Awards

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We were delighted to win gold and another special accolade at the Cornwall & Isles of Scilly Healthy Workplace Awards 2020 last month!

The awards, held on March 10 at the region’s Healthy Workplace Annual Conference, recognise good practice in the workplace. The county-wide scheme acts as a toolkit to encourage employers to think about ways to improve the health and wellbeing of their employees.

Following a final assessment, Ocean scored well across all nine areas of award criteria – including health and safety, recruitment and retention, and creating a healthy workplace – achieving 92 points out of 100.

Heather Taylor is part of Ocean Housing Group’s HR team. She said: “We are very proud to have maintained our gold standard for the second consecutive year. Having put a lot of effort into coming up with creative initiatives to make Ocean a great place to work, it’s fantastic to be acknowledged for the high level of support we provide to our staff.”

As Ocean’s health champions, Heather and head of HR Nikki Forward, are responsible for promoting health and wellbeing in the organisation. They were praised by assessors for their pioneering approach to improving staff welfare, with a big focus on mental health and creating a culture for open communication.

Ocean was one of only five businesses to be presented with an award for mentoring

During the awards ceremony, Ocean Housing Group was also presented with an award for mentoring, providing recognition that it is maintaining a healthy workplace, and is now able to mentor other businesses on the programme with its ideas and experience. Ocean was one of only five businesses at the event to achieve this accolade.

Heather added: “The additional mentoring award was very unexpected. It was something we were aiming for in the next few years, so it’s great to think we are ahead of the game, and can start to support other businesses in creating a better working environment.”

View this post on Instagram

𝗢𝗰𝗲𝗮𝗻 𝗿𝗲𝘁𝗮𝗶𝗻𝘀 𝗚𝗼𝗹𝗱 𝗳𝗼𝗿 𝗛𝗲𝗮𝗹𝘁𝗵𝘆 𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 🍎🏆 At the start of this month we were delighted to win gold at the Cornwall and Isles of Scilly Healthy Workplace Awards 2020. Ocean was assessed across nine areas – including health and safety, recruitment and retention, and creating a healthy workplace – and achieved 92 points out of 100. 😁👍🏼 “We are very proud to have maintained our gold standard for the second consecutive year,” said Heather Taylor, part of our HR team. “Having put a lot of effort into coming up with creative initiatives to make Ocean a great place to work, it’s fantastic to be acknowledged for the high level of support we provide to our staff." During the awards ceremony, Ocean was also presented with an award for mentoring, and is now able to mentor other businesses on the programme with ideas and experience. We were one of only five businesses at the event to achieve this. “The additional mentoring award was very unexpected,” added Heather. 💬 “It was something we were aiming for in the next few years, so it’s great to think we are ahead of the game, and can start to support other businesses in creating a better working environment.” #Healthy #Health #HealthAtWork #HealthyWorkplace #LoveWhereYouWork #GreatPlaceToWork #Gold #Award #Proud

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Ocean Housing Group’s chief executive, Mark Gardner, added: “I’d like to thank Heather and Nikki for everything they do to make Ocean such a supportive place to work. They’ve established an excellent health and wellbeing strategy which has been adopted throughout the whole organisation.

“We have big ambitions for the next year. We are aiming to collaborate with other inspirational businesses to develop new initiatives, and provide training to raise awareness in important areas, such as the menopause, suicide support, and wellbeing in the construction industry.”

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