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A day in the life of a Neighbourhood Services Officer

Being a Neighbourhood Services Officer (NSO) is a busy job.

But it’s also incredibly rewarding, as our very own Susie explains.

Susie has worked for Ocean for four years, and is currently managing properties in Newquay and St Columb Minor as a NSO.

At Ocean, we currently have six NSOs in total, taking care of over 4,200 properties across Cornwall. On average, an officer manages between 700-1000 properties. The team also assist the management of around 700 shared ownership and leaseholder properties.

“No one day is ever the same in this role, which makes it really interesting,” says Susie. “On a typical day I start by checking my emails and ensuring there have been no emergency housing issues overnight, such as fire/flood or a criminal offence involving a tenant or property.”

After that, Susie then heads off to her patch to carry out visits. These can range from:

  • Meeting a new tenant who has recently moved in to their property
  • Boundary and parking issues
  • Inspecting the condition of a garden or property
  • Reports of anti-social behaviour
  • Welfare visits
  • Estate walkabouts
  • Safeguarding – protecting our tenants from possible abuse, harm or neglect.

“I also attend multi agency meetings with the police, social services and other organisations,” continues Susie.

“This is for specific cases where the experience of many teams are necessary involving the care of children, vulnerable adults and serious levels of crime.”

She added: “In amongst the various appointments of the day, I try and fit in a quick lunch break and type up any notes or referrals that need to be made.

“Obviously, my mobile is on should anyone from the office need to get hold of me, the world of housing never stops!”

At the end of the day, Susie types up her many notes. She also logs any referrals that need to be made.

“As busy and challenging as this job is, it can also be incredibly rewarding,” she said.

“Especially when you see the difference you can make to a person or family’s life, no matter how small this may be.

She added: “The best thing about my job is when a tenant picks up the phone or sends a card to say thank you for my help or support.

“I’m lucky to say that I am part of a resilient team who work well together and provide support both emotionally and practically when needed.”

Being a Neighbourhood Services Officer is an important role. Is there anything else that you want to know about their responsibilities?

Or, do you fancy joining the team? We currently have a very exciting role – Neighbourhood Services Manager – advertised.

If you’re looking for a new challenge in your Housing Management career, we would love to hear from you!

More details here.

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