We’re delighted to unveil our latest community initiative with the installation of a portable defibrillator unit at our Head Offices in Stennack Road, St Austell.
The idea, which originated from a staff suggestion scheme, has now come to fruition thanks to the efforts of staff fundraising, matched by the Ocean Group. The device was commissioned this month by the Group’s Head of Health, Safety and Environment, Ralph Garth.
‘This is a great initiative from members of staff who genuinely care about the health and wellbeing of colleagues and the wider community. Cardiac arrest can happen to anyone, and a device like this can make the difference between life and dealth, which is why we were happy to support the idea.’
Nicola Mitchell, who submitted the suggestion, told of her excitement to finally see the unit in place:
‘I was delighted when Ralph confirmed they were on board with my idea. The idea originated from a first aid at work training session, and learning that early defibrillation can triple the chance of a person’s survival rate. Due to the location of Stennack House, in the heart of Holmbush, St Austell, I felt it would be a perfect spot for such important life-saving equipment, benefiting not only our office users, but also aiding the surrounding residential and commercial community’.
This device is now installed and available for use, within business hours, in the reception area of :
Ocean Housing Group Ltd,
Like many companies, Ocean Housing rewards its staff with a good break over the Christmas period. However, its customers’ needs never take a break, even on Christmas Day. So, each year, Ocean has a fantastic crew on duty throughout the festive period, devoted to delivering the emergency responsive repairs service our customers deserve.
While most people were putting their feet up and tucking in to mince pies, Ocean dealt with 115 emergency repairs between 21st December and 2nd January. The team’s response was exemplary: from the operator taking the call, to the supervisor assessing the needs and the trade staff responding to the emergency, the whole crew pulled out all the stops with great efficiency. 100% of the emergency call-outs were actioned by Ocean within 24 hrs. Continue reading →
Please be aware that our website host company will be working behind the scenes to upgrade their systems later on this month. This will mean our website will be affected and will momentarily be offline over the weekend of 25th and 26th November.
We’ll post up emergency contact details on our Facebook page just in case you need anything while the site goes offline.
You won’t be able to check your My Ocean account while the website is down so if you need to, take a look beforehand or check back in again on the Monday.
Ocean tenant and Chair of the Tenant panel, Jan Faulkner (on the right) has just emailed us because she felt you should hear her story.
“Each year, we allow Ocean into our homes to carry out a gas safety check, which is a legal and a tenancy requirement.
This year, the engineer called to my home to complete the necessary test. However, towards the end of this test he asked if I had smelt gas, and I had to say that I had.
Six months earlier I had to replace my gas cooker, and arranged for a qualified fitter to put it in. Since then, there had been a slight smell of gas but I failed to take any notice as I trusted the qualified fitter and thought it was normal for a new cooker. I had suffered headaches and nausea but I had not connected it to the smell.
I was informed that there was a leak from the pipe to the cooker and this was impacting on mine and my family’s health.
Thankfully, the Ocean engineer put it right for me there and then. I was so relieved.
My home now has a clean bill of health for another year, and no smell of gas.
We may feel that it is inconvenient and not necessary but knowing that my home is safe for another year is so worth it.”
This experience has been a real eye opener for her. It just goes to show that many of our customers could potentially be putting themselves and their families at risk because they are failing to give our engineers access to carry out their annual gas service.
Today, we’ve been celebrating #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives.
One of our Customer Accounts Advisors has put into words how she feels about her work:
“People often think of social housing as cheap housing for people who can’t afford the private sector.
What is missing from that is the tremendous amount of support that we offer to people to make their tenancy a success.
One of the aspects I find most satisfying is helping people through their first tenancy or with a fresh start. They may be walking away from abuse or just starting up and it can be terrifying. You don’t get that support in the private sector and seeing tenants grow and become happy in their new home is fantastic.
I am very lucky to meet people before they become Ocean tenants and work with them throughout the first few months of their tenancy helping with things like Housing Benefit, Universal Credit, benefits generally and budgeting.
Giving people the tools to turn their lives around and become independent is immensely satisfying and its lovely to speak to people a few weeks into their tenancy and hear that just having a new home has made all the difference.”
Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?
My Ocean – your personalised online service
My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!
We are switching over to a fantastic new phone system today which will help us deal with your enquiry more efficiently. However, it needs a bit of getting used to. Please be patient while we get the hang of it and deal with technical difficulties that arise as we switch over.
Contact us via Facebook or email firstname.lastname@example.org if you are having difficulties getting through on the phones.