Like many companies, Ocean Housing rewards its staff with a good break over the Christmas period. However, its customers’ needs never take a break, even on Christmas Day. So, each year, Ocean has a fantastic crew on duty throughout the festive period, devoted to delivering the emergency responsive repairs service our customers deserve.
While most people were putting their feet up and tucking in to mince pies, Ocean dealt with 115 emergency repairs between 21st December and 2nd January. The team’s response was exemplary: from the operator taking the call, to the supervisor assessing the needs and the trade staff responding to the emergency, the whole crew pulled out all the stops with great efficiency. 100% of the emergency call-outs were actioned by Ocean within 24 hrs. Continue reading →
Ocean tenant and Chair of the Tenant panel, Jan Faulkner (on the right) has just emailed us because she felt you should hear her story.
“Each year, we allow Ocean into our homes to carry out a gas safety check, which is a legal and a tenancy requirement.
This year, the engineer called to my home to complete the necessary test. However, towards the end of this test he asked if I had smelt gas, and I had to say that I had.
Six months earlier I had to replace my gas cooker, and arranged for a qualified fitter to put it in. Since then, there had been a slight smell of gas but I failed to take any notice as I trusted the qualified fitter and thought it was normal for a new cooker. I had suffered headaches and nausea but I had not connected it to the smell.
I was informed that there was a leak from the pipe to the cooker and this was impacting on mine and my family’s health.
Thankfully, the Ocean engineer put it right for me there and then. I was so relieved.
My home now has a clean bill of health for another year, and no smell of gas.
We may feel that it is inconvenient and not necessary but knowing that my home is safe for another year is so worth it.”
This experience has been a real eye opener for her. It just goes to show that many of our customers could potentially be putting themselves and their families at risk because they are failing to give our engineers access to carry out their annual gas service.
You may have recently seen in the local news or heard from your neighbours that there are some changes taking place at Ocean.
The main reason behind these changes is to improve our service to you. That’s why we plan to merge the repairs and maintenance arm that you know as Ocean Services, with Ocean Housing Ltd and our Mechanical and Electrical Team will soon join our successful construction company Gilbert & Goode.
David Renwick, Group Chief Executive tells us
“We’ve never been in better financial shape. By bringing Ocean Services in with Ocean Housing we can further invest in new services, continue to grow and improve upon our reputable repairs and maintenance service”.
Rest assured, the changes won’t affect you and we’re sure you’ll look forward to seeing the improvements over the coming months.
Ocean Services SW (Ltd) has won the title Boiler & Renewables Installer of the Year at the National Green Deal & ECO Awards 2014.
The company had previously won the south-west regional award and competed against 16 finalists from around the UK to finally win the national title and bring it back to Cornwall.
The award recognises not only the company’s work installing boilers and renewables throughout Cornwall but also its commitment to working with partners such as Cornwall Council to raise awareness of the Green Deal and ECO initiatives. Ocean’s Managing Director, Howard Brett said,
“We really welcomed these initiatives and strongly believe they have a major role to play in the reduction of fuel poverty”.
Ocean was chosen to project manage and install various energy saving systems at a pilot project in Penwithick fully funded by Cornwall Council as a trial for Green Deal to find out which measures worked most effectively given some of Cornwall’s unique problems such as climate and geography.
Ocean was also the first delivery partner chosen by Glow Cornwall (a collaboration between British Gas and Cornwall Council) to help install ECO funded measures throughout the county.
Gary Almond of Glow Cornwall said,
“My experience with Ocean has been one of complete satisfaction and considering I have been in the gas industry 45 years I am not easily impressed however, the team at Ocean has managed to exceed my high expectations”.
More Energy Efficient
Through initiatives such as Glow Cornwall, Ocean is at the forefront of helping make Cornwall’s homes more energy efficient by continuing to install renewable energy measures. Householders, landlords and tenants are encouraged to take advantage of the recently announced Green Deal Home Improvement Fund. The scheme helps people to install energy efficiency measures such as solid wall insulation and new heating systems by providing them with contributions of up to £7,600 towards improvements.
Contact Ocean Services for more information or visit the website.