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Providing Value for Money

Sliders VFM 1.1mOcean is committed to providing Value for Money for you, our tenants.

From the rent that you pay us we aim to supply you with the best possible services and to spend your money wisely.

The Government also expects us to provide Value for Money and require all housing associations to follow a Value for Money Standard that has been produced by the Government’s regulator of housing associations, the Homes and Communities Agency (HCA). Ocean and all other housing associations are required to produce an annual report. Continue reading

The Great Outdoors

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Sliders Service StandardsAs part of our service to you, our team of keen gardeners maintain communal areas and large open spaces, helping to keep the area you live in, looking its best.

From time to time, we receive complaints about land not being maintained.

We do our utmost to maintain Ocean owned land and often find that complaints regarding poor maintenance relate to land owned by Cornwall Council.


In this ‘quick glance guide’ we’ve given a snapshot on what you can expect from us. Click here to read more detailed specifications.

Garage, car parks, drying areas and pathways

Areas to be weeded and treated to prevent weeds and reduce moss growth

  • Where possible collect fallen leaves and litter removed from site at each visit
  • Path edges to be defined where possible

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Shrub beds

  • Maintained to minimise weeds
  • Shrubbery pruned twice per year

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Grassed areas

  • Fortnightly grass cuts for as long as the growing season lasts
  • Grassed areas litter-picked before cutting, if required

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Grounds maint mown cuttings

communal land share maintenance



  • Formal hedges cut once a year with face and top even and level
  • Informal Cornish hedges cut after wild flowers have seeded

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your responsability maintenance


  • Trees regularly inspected for signs of damage or infestation
  • Fallen trees removed from site and ad-hoc tree maintenance undertaken

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  • Inspected weekly for signs of wear and tear or damage
  • Equipment repaired as and when required

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Frequency of maintenance


Tenant Monitors

We want to know if you’re not happy with the Grounds Maintenance Service you receive.

Become a regular Grounds Maintenance Tenant Monitor and we’ll give you a £10 shopping voucher for every 6 monthly forms completed and returned.

Simply call our Tenant Involvement Team for more information:

Icon online form sml Tenant Monitors

Icon Email sml

Icon phone sml 01726 874450

Business as Usual

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Ocean Services merger

You may have recently seen in the local news or heard from your neighbours that there are some changes taking place at Ocean.

The main reason behind these changes is to improve our service to you. That’s why we plan to merge the repairs and maintenance arm that you know as Ocean Services, with Ocean Housing Ltd and our Mechanical and Electrical Team will soon join our successful construction company Gilbert & Goode.

David Renwick, Group Chief Executive tells us

“We’ve never been in better financial shape. By bringing Ocean Services in with Ocean Housing we can further invest in new services, continue to grow and improve upon our reputable repairs and maintenance service”. 

Rest assured, the changes won’t affect you and we’re sure you’ll look forward to seeing the improvements over the coming months.

Try Something New

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Try something new dance Turn your hand to something new this summer with Ocean and Cornwall College as we bring you a range of free taster sessions.

Fancy having a go at ballroom dancing, face painting, or hair braiding?

Perhaps you’d like to try tiling, or gain skills in hair design and dress alterations with the upcoming prom season.

These opportunities are Free and just a call away.

Contact Beverley Bassett in the Tenant Involvement Team to find out more.

Icon phone sml  01726 874450

Icon Email sml

Icon online form sml Online Contact Form


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Out with the Old, in with the New!

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Out with the Old, in with the New thumbExcited Sue of Poldark Gardens couldn’t wait to show us her new shower room, thanks to Ocean’s Planned Maintenance Programme.

Poldark Gardens is amongst the first of many areas which will experience first-hand the benefits of our recent £105M investment plan. Not only improving homes but quality of life too.

“I’m really pleased with my new bathroom” says Sue.“Jamie the plumber did a fantastic job. His hard work meant we were using our bathroom again in no time”.

Sue and her neighbours also played a part in decorating the skip used to take away the old bathrooms. Bunting and windmills were placed
around the skip bringing a splash of colour to the area whilst work was underway.

Repairs & Maintenance Programme

Year on year we strive to deliver a top class repairs and maintenance service. But did you know throughout 2015/16 we plan to complete…

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Building a Brighter Future

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St Newlyn East HomeBuy CGI sml

So far 2015 has proved to be a busy year for our Development Team.

We recently welcomed several families to their new homes which included four rented properties at Heartlands near Redruth, twelve rented properties at St Newlyn East and a further five in Mount Ambrose.

If you’re looking to take the first step on the property ladder, pop down to 3 The Sidings, St Newlyn East for our OPEN DAY on Saturday 11th July 10am – 4pm.

Speak to our Sales Team to learn more about our Shared Ownership homes available in Heartlands and our one-bedroom apartments for over 55’s in Fowey.

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Contact HomeBuy

Icon phone sml Tel: 01726 874450
Icon Email sml Email:
Icon Twitter sml Follow: @Ocean_Housing
Icon Facebook sml Like: Ocean HomeBuy
Icon online form sml View: Brochure

Less £ in Your Pocket

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less money in your pocketThe new government will be bringing in changes that will see families across Cornwall faced with new challenges.

These include:
• Cuts to benefits per household from £26,000 to £23,000
• Freezing working-age benefits, tax credits and child benefit for two years
• Removing automatic entitlement to housing support for 18-21 year olds

If you think you’ll be affected, contact our Welfare Advice Team

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Icon phone sml 01726 874450

Not Such a Waste

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Residents at Hawkin’s Road Newquay have taken a stand against fly tipping with help from their Neighbourhood Services Officer Paul and the recent installation of CCTV.

“This area has been a hotspot for fly tipping and we’ve had enough” explains Mary. “It makes me mad to see so much rubbish making the place look untidy”.

“The CCTV seems to have done the trick as there’s been a major improvement in the area. The discreet and portable equipment helps us to identify those responsible and keep our estates clean and tidy” concludes Paul.

Hawkins cctv Paul

Report it

If you’re concerned about fly-tipping, make a report:

Icon Email sml Email

Icon phone sml Tel 01726 874450

£105M for Ocean’s 15th Birthday

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15th anniversary balloons

Whilst the world was recovering from the Millennium aftermath there was a celebration of a different kind which took place on February 7th 2000. The Ocean Housing Group that we all know todaycame into being, taking responsibility of more than 3000 homes from the former Restormel Borough Council.

Fast forward fifteen years and Ocean Housing Group is stronger than ever.

15th anniversary 15 balloon At Ocean’s 15th Birthday party held in February earlier this year, Group Chief Executive David Renwick announced a staggering investment plan of £105M. The injection of money is to be spent on further improving existing homes which means new roofs, kitchens and bathrooms along with 500 new, affordable homes for local families.

Chair of the Tenants Panel, Jan said

“We are all delighted with this announcement; what a present! Not only will it improve the lives of hundreds of local people; it will also create much needed jobs, apprenticeships and training opportunities. It really shows how committed Ocean is when it comes to investing in local communities”.

Scooter Safe

mobility scooterMobility scooters offer a lifeline to many people giving mobility and independence.  Chances are you know someone who uses one or maybe you use one yourself, so here are some reminders on how to store scooters safely.

Firstly, storing scooters out of the way means you have a clear escape route in the event of a fire so it’s important not to store them in communal halls and stairwells.  Scooters left on charge overnight or whilst you’re out can be a common cause for fire, therefore make sure they are serviced regularly and keep an eye on them whilst they are charging. Finally scooters can be everyday trip hazard so make sure they are not blocking paths or doorways.

By keeping communal areas clear, you are helping to keep you, your family and neighbours safe.

Cutting the Cost of Christmas

The cost of Christmas can be worrying, but you can still have a magical day without breaking the bank. Here are some classic ways to cut the cost of the big day:

Presents don’t have to be expensive – charity shops have some great pre-loved gifts.

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Or why not offer babysitting duties, your time could be the best gift.

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Find gifts for the best price by shopping online.

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Impulse Christmas shopping can really damage your wallet, so make a list and stick to it.

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Upcycle tired decorations, or make new ones from recycled items around the home.

Piggy bank presents

Piggy bank christmas lightsAt the end of the night, turn off your Christmas lights –it’s safe and can save you money too.

Save your Christmas cards and reuse them next year as gift tags.

Finally, as tempting as it may seem, avoid costly door step loans! They often come with high interest rates and unmanageable repayment plans.


Park House Caretaker

‘The Life of Brian’

No, we’re not on about the British film classic by Monty Python, but our very own Brian who is our new caretaker for Park House.

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We welcome Brian from a life down-under where he used to run his own business, but he couldn’t resist the lure of Cornwall and recently returned to the county.

As the only high rise building in Cornwall, Brian has a tall order on his hands.  With over sixty flats across eleven floors, he will be responsible for the upkeep of the building, ensuring Park House remains safe and secure for its residents.

Brian steps in from Peter who recently retired from the caretaking role after nine years. We wish Peter a fond farewell together with a long and happy retirement.

Tomorrow’s Neighbourhood Today

Tomorrows people today gemma coupeA package of grants associated with the Cornwall Energy Recovery Centre has seen residents in St Dennis support the idea of a Neighbourhood Action Plan.

Ocean Housing and Cornwall Council consulted over three hundred households in the area, to discuss improvements and make sure that potential projects actually provide what people want.

Young people living in St Dennis, Treviscoe and parts of Nanpean can also access funding to help with their education through St Dennis Parish Council.

With larger grants for community projects available from Autumn, the village could see physical improvements to public spaces, improved accessibility and a greater sense of identity for the village.

Happy Easter from Ocean

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This Easter, we thought we’d run 2 resident competitions in our StreetTalk magazine.
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Competition 1 – Don’t be sheepish!

We need you to help us find the perfect names for our woolly friends born just weeks ago at DairyLand (pictured). The winner will win a family day ticket to DairyLand Farm World.

To enter

Send us your name suggestions via our online contact form.
Suggest – One name for the boy lamb and one for the girl lamb.
Easter egg cups

Competition 2 – Thumbs up to Facebook

To celebrate the launch of our Facebook page, we’re on the hunt for your Easter photos. There’s a Hudl tablet waiting for the winner with the most ‘liked’ photo, with vouchers for runners up.

To enter

1. ‘like’ our page to receive newsfeeds from Ocean
2. Send us your Easter themed photo via the ‘Message’ tool, with a brief description. It could be a photo from your Easter goodies, gifts and crafts to a family fun day out, it’s your choice.
We will then post up all images to our page for viewers to like and share.

To Vote

To vote for your favourite photo, visit our Photo Album and ‘like’ your favourite image.
Go to Photo Album



Click on the image to read our latest StreetTalk magazine for more information about how to enter the competitions.