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Communal Cleaning Annual Survey

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New communal cleaningOcean is committed to providing good quality services and in order to ensure that standards are maintained, we need your views as a customer.

We would be grateful if you would tell us how well you think we have delivered our Communal Cleaning service over the past 12 months.

Prize Draw

As a thank you for your time, all surveys submitted or returned will be entered into a prize draw for a £25 shopping voucher. This is why it is important to provide your contact details.

Deadline

Please complete this short questionnaire by Friday 15th April to help us improve our services. Continue reading

Grounds Maintenance Annual Survey

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Sliders Estate WalkaboutEvery year, we ask residents for their views on the Estate Services that we provide as part of your Service Charge.

Your views are important as they help us make sure we provide the best service we can and identify any areas where we need to improve.

Prize Draw

As a thank you for your time, all surveys submitted or returned will be entered into a prize draw for a £25 shopping voucher. This is why it is important to provide your contact details.

Deadline

Please complete this short survey form by Friday April 15th 2016 to be included in the draw. Continue reading

Taking Pride in Your Area

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Banner Grass cutting GC

They Ride Again!

After what seems like a long, cold and wet Winter our Grounds Maintenance crew are getting ready to fuel up their mowers in preparation for the warmer weather.

Our hardworking grounds staff are responsible for looking after areas which include grass cutting, hedge trimming and maintaining pathways on approximately 160 of our estates.

It’s definitely a challenge for the team battling the Cornish inclement weather but the team are extremely vigilant when it comes to maintaining the areas where our tenants live. The dedicated team have been praised for providing the best standard of service which offers great value for money for Ocean tenants. Continue reading

Providing Value for Money

Sliders VFM 1.1mOcean is committed to providing Value for Money for you, our tenants.

From the rent that you pay us we aim to supply you with the best possible services and to spend your money wisely.

The Government also expects us to provide Value for Money and require all housing associations to follow a Value for Money Standard that has been produced by the Government’s regulator of housing associations, the Homes and Communities Agency (HCA). Ocean and all other housing associations are required to produce an annual report. Continue reading

Afternoon Tea Celebration!

Residents, staff and dignitories enjoyed a cuppa and a pasty around the new communal picnic tables and benches at Hawkins Road, Newquay, last week.

Treasure Chest hawkins rd 1 sml

Ocean with the help of Hawkins Road’s residents hosted an event to celebrate the installation of the new furniture in their communal area outside the block on Thursday 5th November. A number of residents and their children turned out to thank Ocean for the new improvements to their living area which is part of an ongoing programme of planned improvements to the block.

hawkins rd 2 residents cropped sml

The residents here are so pleased with our new benches and picnic tables and we are so grateful to Ocean for providing them. We will really enjoy using them”, beamed Nancy Moody.

It’s been a lovely afternoon with the local residents and we have enjoyed using the new outdoor furniture whilst drinking tea and eating pasties together”, concluded David.

Treasure Chest

The residents in the block of flats owe these new welcome additions to Ocean’s ‘Treasure Chest’ fund.

Ocean’s tenants can apply for funds through our Treasure Chest Scheme to help them host community events, street parties and various projects within their neighbourhood. Hawkins Road’s new furniture is a great example of how Ocean’s Treasure Chest is used by our residents to unite them with others in their community”, added David Renwick, Ocean’s Group Chief Executive

We hope the residents of Hawkins Road will enjoy many more such events, bringing together the community.

The Great Outdoors

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Sliders Service StandardsAs part of our service to you, our team of keen gardeners maintain communal areas and large open spaces, helping to keep the area you live in, looking its best.

From time to time, we receive complaints about land not being maintained.

We do our utmost to maintain Ocean owned land and often find that complaints regarding poor maintenance relate to land owned by Cornwall Council.

Guide

In this ‘quick glance guide’ we’ve given a snapshot on what you can expect from us. Click here to read more detailed specifications.

Garage, car parks, drying areas and pathways

Areas to be weeded and treated to prevent weeds and reduce moss growth

  • Where possible collect fallen leaves and litter removed from site at each visit
  • Path edges to be defined where possible

Grounds maint untidy steps thumb

 


Shrub beds

  • Maintained to minimise weeds
  • Shrubbery pruned twice per year

Grounds maint overgrown shrubs thumb


Grassed areas

  • Fortnightly grass cuts for as long as the growing season lasts
  • Grassed areas litter-picked before cutting, if required

Grounds maint mown lawn thumb

Grounds maint mown cuttings

communal land share maintenance

 


Hedges

  • Formal hedges cut once a year with face and top even and level
  • Informal Cornish hedges cut after wild flowers have seeded

Grounds maint tidy hedge thumb

your responsability maintenance


Trees

  • Trees regularly inspected for signs of damage or infestation
  • Fallen trees removed from site and ad-hoc tree maintenance undertaken

Grounds maint fallen tree thumb

 


Play-areas:

  • Inspected weekly for signs of wear and tear or damage
  • Equipment repaired as and when required

Grounds maint Play area thumb

Frequency of maintenance

 

Tenant Monitors

We want to know if you’re not happy with the Grounds Maintenance Service you receive.

Become a regular Grounds Maintenance Tenant Monitor and we’ll give you a £10 shopping voucher for every 6 monthly forms completed and returned.

Simply call our Tenant Involvement Team for more information:

Icon online form sml Tenant Monitors

Icon Email sml help@oceanhousing.com

Icon phone sml 01726 874450

Not Such a Waste

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Residents at Hawkin’s Road Newquay have taken a stand against fly tipping with help from their Neighbourhood Services Officer Paul and the recent installation of CCTV.

“This area has been a hotspot for fly tipping and we’ve had enough” explains Mary. “It makes me mad to see so much rubbish making the place look untidy”.

“The CCTV seems to have done the trick as there’s been a major improvement in the area. The discreet and portable equipment helps us to identify those responsible and keep our estates clean and tidy” concludes Paul.

Hawkins cctv Paul

Report it

If you’re concerned about fly-tipping, make a report:

Icon Email sml Email

Icon phone sml Tel 01726 874450

Scooter Safe

mobility scooterMobility scooters offer a lifeline to many people giving mobility and independence.  Chances are you know someone who uses one or maybe you use one yourself, so here are some reminders on how to store scooters safely.

Firstly, storing scooters out of the way means you have a clear escape route in the event of a fire so it’s important not to store them in communal halls and stairwells.  Scooters left on charge overnight or whilst you’re out can be a common cause for fire, therefore make sure they are serviced regularly and keep an eye on them whilst they are charging. Finally scooters can be everyday trip hazard so make sure they are not blocking paths or doorways.

By keeping communal areas clear, you are helping to keep you, your family and neighbours safe.

Park House Caretaker

‘The Life of Brian’

No, we’re not on about the British film classic by Monty Python, but our very own Brian who is our new caretaker for Park House.

Park House Caretaker Brian sml

We welcome Brian from a life down-under where he used to run his own business, but he couldn’t resist the lure of Cornwall and recently returned to the county.

As the only high rise building in Cornwall, Brian has a tall order on his hands.  With over sixty flats across eleven floors, he will be responsible for the upkeep of the building, ensuring Park House remains safe and secure for its residents.

Brian steps in from Peter who recently retired from the caretaking role after nine years. We wish Peter a fond farewell together with a long and happy retirement.