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Taking Pride in Your Area

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Banner Grass cutting GC

They Ride Again!

After what seems like a long, cold and wet Winter our Grounds Maintenance crew are getting ready to fuel up their mowers in preparation for the warmer weather.

Our hardworking grounds staff are responsible for looking after areas which include grass cutting, hedge trimming and maintaining pathways on approximately 160 of our estates.

It’s definitely a challenge for the team battling the Cornish inclement weather but the team are extremely vigilant when it comes to maintaining the areas where our tenants live. The dedicated team have been praised for providing the best standard of service which offers great value for money for Ocean tenants. Continue reading

Providing Value for Money

Sliders VFM 1.1mOcean is committed to providing Value for Money for you, our tenants.

From the rent that you pay us we aim to supply you with the best possible services and to spend your money wisely.

The Government also expects us to provide Value for Money and require all housing associations to follow a Value for Money Standard that has been produced by the Government’s regulator of housing associations, the Homes and Communities Agency (HCA). Ocean and all other housing associations are required to produce an annual report. Continue reading

#ProudTenant – Roy rises to the challenge

Roy CollisonWhen one of our Tenant Panel members, Roy Collison, heard about #HousingDay #ProudTenant, he jotted us an email telling us of his most recent #proudtenant moment.

We’ve published his story below because we felt it just goes to show how the Tenant Involvement team have empowered him to take control and resolve a situation that was affecting his community – rather than walking away and letting someone else deal with it. (Warning – don’t read this if you are eating your lunch!)

Continue reading

Afternoon Tea Celebration!

Residents, staff and dignitories enjoyed a cuppa and a pasty around the new communal picnic tables and benches at Hawkins Road, Newquay, last week.

Treasure Chest hawkins rd 1 sml

Ocean with the help of Hawkins Road’s residents hosted an event to celebrate the installation of the new furniture in their communal area outside the block on Thursday 5th November. A number of residents and their children turned out to thank Ocean for the new improvements to their living area which is part of an ongoing programme of planned improvements to the block.

hawkins rd 2 residents cropped sml

The residents here are so pleased with our new benches and picnic tables and we are so grateful to Ocean for providing them. We will really enjoy using them”, beamed Nancy Moody.

It’s been a lovely afternoon with the local residents and we have enjoyed using the new outdoor furniture whilst drinking tea and eating pasties together”, concluded David.

Treasure Chest

The residents in the block of flats owe these new welcome additions to Ocean’s ‘Treasure Chest’ fund.

Ocean’s tenants can apply for funds through our Treasure Chest Scheme to help them host community events, street parties and various projects within their neighbourhood. Hawkins Road’s new furniture is a great example of how Ocean’s Treasure Chest is used by our residents to unite them with others in their community”, added David Renwick, Ocean’s Group Chief Executive

We hope the residents of Hawkins Road will enjoy many more such events, bringing together the community.

For the Fallen, Lest we Forget

As part of Ocean’s ongoing support of the Royal British Legion’s annual Poppy Appeal, Ocean held a ceremony on 28th October to illuminate a giant printed version of the poem ‘For the Fallen’ to help launch this year’s appeal.

Icon online form sml Donate to the Royal British Legion Poppy Appeal

 

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The poem proudly appears on the front of Ocean’s office, displayed alongside our now familiar giant poppy which was made by Ocean’s apprentices 2 years ago.

The famous words were written by Robert Laurence Binyon, in September 1914 , just a few weeks after World War One broke out,  and have been adopted by the Royal British Legion to remember those who have ‘fallen’ in combat.

David Renwick, Ocean’s Group Chief Executive, said,

“We are delighted once again to be involved in this important remembrance and fundraising event. 

We are extremely grateful to those men and women who fought for our freedom in past and present conflicts. 

We all must be mindful of those powerful words ‘Lest We Forget’ and continue to honour those who have fallen, and provide support for those who survived but are in need of our help.”

A commemorative plaque of these immortal words is located on the edge of the cliff at Pentire Point, Polzeath (on the North Cornish coast), where it is believed the poem was composed.

For the Fallen

Poem by Robert Laurence Binyon (1869-1943), published in The Times newspaper on 21st September 1914.

With proud thanksgiving, a mother for her children,
England mourns for her dead across the sea.
Flesh of her flesh they were, spirit of her spirit,
Fallen in the cause of the free.

Solemn the drums thrill: Death august and royal
Sings sorrow up into immortal spheres.
There is music in the midst of desolation
And a glory that shines upon our tears.

They went with songs to the battle, they were young,
Straight of limb, true of eye, steady and aglow.
They were staunch to the end against odds uncounted,
They fell with their faces to the foe.

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.

They mingle not with their laughing comrades again;
They sit no more at familiar tables of home;
They have no lot in our labour of the day-time;
They sleep beyond England’s foam.

But where our desires are and our hopes profound,
Felt as a well-spring that is hidden from sight,
To the innermost heart of their own land they are known
As the stars are known to the Night;

As the stars that shall be bright when we are dust,
Moving in marches upon the heavenly plain,
As the stars that are starry in the time of our darkness,
To the end, to the end, they remain.

Giant poppy illuminated

The Aladdin Effect – New For Old

David, Steve, Ruth (mayor) & Resident sml

Ocean Housing declared the new Windmill House officially open on 11th August, transforming the quality of life for older people.

Ocean Housing and Steve Double MP, were thrilled to officially open an exciting £1.8million development which has delivered twelve affordable apartments in the popular port of Fowey, earlier this week.

The new self-contained, one-bedroomed apartments at Windmill House address the need for high-quality, yet affordable rented housing designed specifically for over 55’s in the sought-after area.

Windmill plans

New for Old

Far from your ‘run of the mill’ development, the new Windmill House replaces a former 1960s supported housing scheme and incorporates a resident’s roof garden with views across the valley. The impressive design also includes useful features such as a mobility scooter store and a comfortable communal lounge.

A handful of original residents have moved back into the new Windmill House after the old building was demolished and deemed ‘out of date’.

Resident Ron said

“I can’t thank Ocean enough; I’m over the moon with my new apartment and can’t knock it. It’s the finest thing to happen in Fowey”.

The scheme was made possible thanks to joint funding from Ocean Housing and the Homes and Communities Agency, with added support from Cornwall Council and Fowey Town Council.

Resident & Mayor sml

“Building more affordable homes in rural areas like Fowey brings an array of benefits to the whole community. Not only does the new Windmill House help those over the age of 55 to remain living in the area, its unique features will have a positive impact on the quality of life for the local people” added Steve Double MP.

Oceans Group Chief Executive, David Renwick said

“We are delighted to provide high-quality homes for over 55’s in the area and would like to thank everyone for their help and support for such a fantastic housing project in the town”. 

The residents are now making good use of the roof garden. They are putting in an application for our Treasure Chest fund to purchase some garden furniture – to leisurely make the most of the roof-top views!

Icon online form sml Treasure Chest

David & Resident smlBand smlBand 2 SMLWindmill House Cake smlAmbassadors sml Residents (2) sml Residents (3) sml Residents (4) sml

It’s Your Money!

Your Money

Does any of this sound familiar?


Banner Your Money Pig SH 72dpi‘I could do with some tips on how to manage on a tight budget but don’t know where to start.’

Banner Your Money Pig SH 72dpi‘I really want to sort out my debt problems’

Banner Your Money Pig SH 72dpi‘What’s Universal Credit?’

These questions are all answered on our website.

Why not take up the challenge of reading and reviewing the ‘Your Money’ section of the website, so we get to hear what you think of our web pages while you learn all about managing your finances along the way.

Follow the instructions and complete our survey below to tell us truthfully what you think of the information we provide and whether you think it is useful and well presented.

Create your own user feedback survey

The Great Outdoors

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Sliders Service StandardsAs part of our service to you, our team of keen gardeners maintain communal areas and large open spaces, helping to keep the area you live in, looking its best.

From time to time, we receive complaints about land not being maintained.

We do our utmost to maintain Ocean owned land and often find that complaints regarding poor maintenance relate to land owned by Cornwall Council.

Guide

In this ‘quick glance guide’ we’ve given a snapshot on what you can expect from us. Click here to read more detailed specifications.

Garage, car parks, drying areas and pathways

Areas to be weeded and treated to prevent weeds and reduce moss growth

  • Where possible collect fallen leaves and litter removed from site at each visit
  • Path edges to be defined where possible

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Shrub beds

  • Maintained to minimise weeds
  • Shrubbery pruned twice per year

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Grassed areas

  • Fortnightly grass cuts for as long as the growing season lasts
  • Grassed areas litter-picked before cutting, if required

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Grounds maint mown cuttings

communal land share maintenance

 


Hedges

  • Formal hedges cut once a year with face and top even and level
  • Informal Cornish hedges cut after wild flowers have seeded

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your responsability maintenance


Trees

  • Trees regularly inspected for signs of damage or infestation
  • Fallen trees removed from site and ad-hoc tree maintenance undertaken

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Play-areas:

  • Inspected weekly for signs of wear and tear or damage
  • Equipment repaired as and when required

Grounds maint Play area thumb

Frequency of maintenance

 

Tenant Monitors

We want to know if you’re not happy with the Grounds Maintenance Service you receive.

Become a regular Grounds Maintenance Tenant Monitor and we’ll give you a £10 shopping voucher for every 6 monthly forms completed and returned.

Simply call our Tenant Involvement Team for more information:

Icon online form sml Tenant Monitors

Icon Email sml help@oceanhousing.com

Icon phone sml 01726 874450

Try Something New

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Try something new dance Turn your hand to something new this summer with Ocean and Cornwall College as we bring you a range of free taster sessions.

Fancy having a go at ballroom dancing, face painting, or hair braiding?

Perhaps you’d like to try tiling, or gain skills in hair design and dress alterations with the upcoming prom season.

These opportunities are Free and just a call away.

Contact Beverley Bassett in the Tenant Involvement Team to find out more.

Icon phone sml  01726 874450

Icon Email sml  help@oceanhousing.com

Icon online form sml Online Contact Form

 

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Not Such a Waste

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Residents at Hawkin’s Road Newquay have taken a stand against fly tipping with help from their Neighbourhood Services Officer Paul and the recent installation of CCTV.

“This area has been a hotspot for fly tipping and we’ve had enough” explains Mary. “It makes me mad to see so much rubbish making the place look untidy”.

“The CCTV seems to have done the trick as there’s been a major improvement in the area. The discreet and portable equipment helps us to identify those responsible and keep our estates clean and tidy” concludes Paul.

Hawkins cctv Paul

Report it

If you’re concerned about fly-tipping, make a report:

Icon Email sml Email

Icon phone sml Tel 01726 874450

Camelford

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Public consultation Camelford_2 RGB

The Residents of Camelford are almost certainly aware of the difficulties that local people face when it comes to finding an affordable home in the village they have grown up in. There are currently 183 people on the Cornwall HomeChoice waiting list for Camelford.

Ocean Housing is keen to help alleviate this problem. We have therefore been consulting with Cornwall Council, the Parish Council and local residents for a proposed development of new homes for open market, affordable rent and shared ownership at the Old Primary School site in Camelford.

Key Information

The development plans are presented with a mix of houses, bungalows and apartments to meet the local housing need.

There will be a ‘Local Connections’ tie to these homes, allowing the people of Camelford the opportunity to remain in their own community.

Camelford plans

6974-10-000 Site Layout.dgn

At the Heart of the Community

Ocean Housing offers services to our customers beyond bricks and mortar. Browse our website for how we engage with communities.

Drop-in session

Ocean hosted a drop-in session on June 8th 2015 at Clease Hall, Clease Road, Camelford PL32 9QX.

This was a great opportunity for local residents to:

  • Review the development proposal
  • Talk to the team to clarify any details
  • Understand the real need for affordable housing in Camelford

Online: www.oceanhousing.com/camelford

Tel: 01726 874450

Email: help@oceanhousing.com

 

Scooter Safe

mobility scooterMobility scooters offer a lifeline to many people giving mobility and independence.  Chances are you know someone who uses one or maybe you use one yourself, so here are some reminders on how to store scooters safely.

Firstly, storing scooters out of the way means you have a clear escape route in the event of a fire so it’s important not to store them in communal halls and stairwells.  Scooters left on charge overnight or whilst you’re out can be a common cause for fire, therefore make sure they are serviced regularly and keep an eye on them whilst they are charging. Finally scooters can be everyday trip hazard so make sure they are not blocking paths or doorways.

By keeping communal areas clear, you are helping to keep you, your family and neighbours safe.

Park House Caretaker

‘The Life of Brian’

No, we’re not on about the British film classic by Monty Python, but our very own Brian who is our new caretaker for Park House.

Park House Caretaker Brian sml

We welcome Brian from a life down-under where he used to run his own business, but he couldn’t resist the lure of Cornwall and recently returned to the county.

As the only high rise building in Cornwall, Brian has a tall order on his hands.  With over sixty flats across eleven floors, he will be responsible for the upkeep of the building, ensuring Park House remains safe and secure for its residents.

Brian steps in from Peter who recently retired from the caretaking role after nine years. We wish Peter a fond farewell together with a long and happy retirement.