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Having a Lifeline

Many people enjoy the independence of living at home and just need that little extra support.

Our Ocean Extra Lifeline services give reassurance to residents and their families that they are not alone, and someone is at the end of the phone.

The Lifeline pendant or bracelet works anywhere around your home and outside in the garden. Just press the button and you are connected to a local 24-hour call centre and it costs just £3.95 per week.

In addition, we also offer a visiting service starting at £7.80 a week including Lifeline, and you decide on a weekly, fortnightly or monthly visit.

Our trained staff can help you with housekeeping, shopping, doctors’ appointments and much more.

Continue reading

‘Lifeline’ is just that, a lifeline!


Lifeline users have an alarm system with an emergency pendant button or wrist band which is connected to a 24 hour call service, providing peace of mind and a friend at the end of the line to check on people and respond in an emergency.



The Ocean Extra Lifeline service deals with a staggering 300 calls per month. The team conducts an annual survey to find out how our Lifeline users are getting on with the system, check they are happy with service and whether they feel it is value for money.

The feedback was overwhelmingly positive. It truly is a lifeline to many who have needed to use the emergency service to call for help when they have had a fall or accident. It is peace of mind and emotionally reassuring to both the users and their families, knowing that there is someone there at the touch of a button to respond quickly and calmly.

Thank you to those who to the time to complete the survey and write comments:

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New for Old

Ocean Extra will shortly start a replacement programme to upgrade the Lifeline systems for our existing 400 users, who are mainly elderly, vulnerable or disabled.

Ocean is investing approximately £50,000 on new equipment for the 400 users to ensure they can remain and retain their independent lifestyles in their homes, close to family, friends and the many happy memories they have in their home. There will also be provision for new customers who are considering signing up to the Lifeline Service.

Ocean’s Group Chief Executive, David Renwick, said

“We have a long history of supporting people in the local community, particularly the elderly and vulnerable.  This service which is available to residents across Cornwall provides peace of mind to many people, to know that in an emergency, such as a fall, they can call for assistance any time of the day or night!”

lifeline-survey-winner-mrs-muriel-capell_2Home Visit

David Renwick, along with Dorinda Hood and Jan Rahemtulla from the Ocean Extra team, hand delivered the new Lifeline equipment to Mrs Capell’s home in St. Austell.

As part of the service, the team visit in person, set up and test the equipment and demonstrate how it works so customers are confident it will work when they most need it.  Mrs Capell, who has the Lifeline wristband, also received a gift voucher for being the first customer to receive the new equipment and as a thank you for her loyalty and for completing the feedback survey.

Sign up

Whether you are signing up for yourself, a friend or relative, signing up is easy. Simply complete the online form below and click submit. Ocean Extra will be in contact to discuss the plan.

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Get Involved – Crafty Fingers

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Residents at Prince Charles House, along with others who make up the group Active+, have been given the opportunity to get involved with something new.

Mosaic making sessions, hosted by Ocean and Cornwall College, took place over the course of three weeks and gave the group insight into designing and creating their very own bright and colourful mosaics.

“Although at first it seemed fiddly it didn’t take long to get the hang of it!” explains Christine. “The group really engaged with the activity and are looking forward to trying a different activity offered by the college and Ocean”.

Being part of a community group, tenant panel or local activity can be really rewarding – especially if you find your circumstances leaving you feeling isolated and out of touch or you can’t afford some of the expensive hobbies on offer. Continue reading

The Aladdin Effect – New For Old

David, Steve, Ruth (mayor) & Resident sml

Ocean Housing declared the new Windmill House officially open on 11th August, transforming the quality of life for older people.

Ocean Housing and Steve Double MP, were thrilled to officially open an exciting £1.8million development which has delivered twelve affordable apartments in the popular port of Fowey, earlier this week.

The new self-contained, one-bedroomed apartments at Windmill House address the need for high-quality, yet affordable rented housing designed specifically for over 55’s in the sought-after area.

Windmill plans

New for Old

Far from your ‘run of the mill’ development, the new Windmill House replaces a former 1960s supported housing scheme and incorporates a resident’s roof garden with views across the valley. The impressive design also includes useful features such as a mobility scooter store and a comfortable communal lounge.

A handful of original residents have moved back into the new Windmill House after the old building was demolished and deemed ‘out of date’.

Resident Ron said

“I can’t thank Ocean enough; I’m over the moon with my new apartment and can’t knock it. It’s the finest thing to happen in Fowey”.

The scheme was made possible thanks to joint funding from Ocean Housing and the Homes and Communities Agency, with added support from Cornwall Council and Fowey Town Council.

Resident & Mayor sml

“Building more affordable homes in rural areas like Fowey brings an array of benefits to the whole community. Not only does the new Windmill House help those over the age of 55 to remain living in the area, its unique features will have a positive impact on the quality of life for the local people” added Steve Double MP.

Oceans Group Chief Executive, David Renwick said

“We are delighted to provide high-quality homes for over 55’s in the area and would like to thank everyone for their help and support for such a fantastic housing project in the town”. 

The residents are now making good use of the roof garden. They are putting in an application for our Treasure Chest fund to purchase some garden furniture – to leisurely make the most of the roof-top views!

Icon online form sml Treasure Chest

David & Resident smlBand smlBand 2 SMLWindmill House Cake smlAmbassadors sml Residents (2) sml Residents (3) sml Residents (4) sml

Scooter Safe

mobility scooterMobility scooters offer a lifeline to many people giving mobility and independence.  Chances are you know someone who uses one or maybe you use one yourself, so here are some reminders on how to store scooters safely.

Firstly, storing scooters out of the way means you have a clear escape route in the event of a fire so it’s important not to store them in communal halls and stairwells.  Scooters left on charge overnight or whilst you’re out can be a common cause for fire, therefore make sure they are serviced regularly and keep an eye on them whilst they are charging. Finally scooters can be everyday trip hazard so make sure they are not blocking paths or doorways.

By keeping communal areas clear, you are helping to keep you, your family and neighbours safe.

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