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Having a Lifeline

Many people enjoy the independence of living at home and just need that little extra support.

Our Ocean Extra Lifeline services give reassurance to residents and their families that they are not alone, and someone is at the end of the phone.

The Lifeline pendant or bracelet works anywhere around your home and outside in the garden. Just press the button and you are connected to a local 24-hour call centre and it costs just £3.95 per week.

In addition, we also offer a visiting service starting at £7.80 a week including Lifeline, and you decide on a weekly, fortnightly or monthly visit.

Our trained staff can help you with housekeeping, shopping, doctors’ appointments and much more.

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#HousingDay 2017 – Going the Extra mile

On 18th September, we celebrate #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives, especially with the latest report that Housing Associations relieve the pressure on the NHS.

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Our Ocean Extra team gave us an insight into a regular day, supporting our vulnerable customers:

“Tracy has been dealing with a vulnerable person who lives on his own and is socially isolated because of his mental health condition and appearance.  He always greets her with a smile and accepts all her help with real gratitude.  That’s because, without her intervention, he would have died of malnutrition.

Yesterday, she was visiting another client when she came across Nigel in the corridor who’s neck had spasmed, literally stopping him in his tracks. Nigel’s disabled partner was unable to help him move. Tracey helped him there and then but also went on to liaise with the NHS to ensure his Parkinson’s medication was adequate.
Ocean Extra tracey

Jan has assisted with a coffee morning activity at Prince Charles House which brings tenants and people from the community together.  During that weekend this group raised £355.17 for Little Harbour Children’s Hospice.”


All in a day’s work. Thanks ladies for your insights.

Ocean Extra also deliver a Lifeline service and have asked their customers recently if they were satisfied with the service. Their feedback was heartwarming. You can click on each one to view it larger.

lifeline-feedback-1 lifeline-feedback-atnight lifeline-feedback-cantimagine lifeline-feedback-excellantservice lifeline-feedback-fairdistance lifeline-feedback-feelsafe lifeline-feedback-recommend lifeline-feedback-savedhusband lifeline-feedback-widow lifeline-feedback-wouldntbehere


‘Lifeline’ is just that, a lifeline!


Lifeline users have an alarm system with an emergency pendant button or wrist band which is connected to a 24 hour call service, providing peace of mind and a friend at the end of the line to check on people and respond in an emergency.



The Ocean Extra Lifeline service deals with a staggering 300 calls per month. The team conducts an annual survey to find out how our Lifeline users are getting on with the system, check they are happy with service and whether they feel it is value for money.

The feedback was overwhelmingly positive. It truly is a lifeline to many who have needed to use the emergency service to call for help when they have had a fall or accident. It is peace of mind and emotionally reassuring to both the users and their families, knowing that there is someone there at the touch of a button to respond quickly and calmly.

Thank you to those who to the time to complete the survey and write comments:

lifeline-feedback-widow lifeline-feedback-savedhusband lifeline-feedback-wouldntbehere lifeline-feedback-recommend lifeline-feedback-feelsafe lifeline-feedback-fairdistance lifeline-feedback-excellantservice lifeline-feedback-cantimagine lifeline-feedback-atnightlifeline-feedback-1

New for Old

Ocean Extra will shortly start a replacement programme to upgrade the Lifeline systems for our existing 400 users, who are mainly elderly, vulnerable or disabled.

Ocean is investing approximately £50,000 on new equipment for the 400 users to ensure they can remain and retain their independent lifestyles in their homes, close to family, friends and the many happy memories they have in their home. There will also be provision for new customers who are considering signing up to the Lifeline Service.

Ocean’s Group Chief Executive, David Renwick, said

“We have a long history of supporting people in the local community, particularly the elderly and vulnerable.  This service which is available to residents across Cornwall provides peace of mind to many people, to know that in an emergency, such as a fall, they can call for assistance any time of the day or night!”

lifeline-survey-winner-mrs-muriel-capell_2Home Visit

David Renwick, along with Dorinda Hood and Jan Rahemtulla from the Ocean Extra team, hand delivered the new Lifeline equipment to Mrs Capell’s home in St. Austell.

As part of the service, the team visit in person, set up and test the equipment and demonstrate how it works so customers are confident it will work when they most need it.  Mrs Capell, who has the Lifeline wristband, also received a gift voucher for being the first customer to receive the new equipment and as a thank you for her loyalty and for completing the feedback survey.

Sign up

Whether you are signing up for yourself, a friend or relative, signing up is easy. Simply complete the online form below and click submit. Ocean Extra will be in contact to discuss the plan.

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