A local family were celebrating after sharing their views in Ocean’s latest customer survey led to winning the prize draw for a brand new Smart TV.
As part of the plan to help the organisation and its customers get ready for Universal Credit and improved digital customer service, Ocean Housing contacted all tenants and residents to seek their feedback.
“Filling out the survey only took a few minutes over a cup of tea,” shared local mum Karin, from St Agnes. “Ocean’s Customer Accounts team have always been very helpful when we’ve been in touch with them, as has our patch officer, James. So we didn’t mind at all helping to update Ocean via this survey. We never dreamed we’d actually win the TV though!”
Ocean’s Quality and Performance Manager, Anna Pascoe, led the project and explained Ocean’s perspective:
“Welfare reforms have been coming thick and fast over recent years and this survey was one of the many methods we are using at Ocean to help customers prepare for and understand current and coming changes, such as the digital-only Universal Credit system. We were delighted with the response to the survey and look forward to taking on board the comments shared.”
Customer Service Manager, David Jory, added:
“We are keen to be responsive to customers across new as well as traditional communications, and it was great to see over 150 survey respondents sign up to our online account service My Ocean.”
If you are an Ocean customer you can raise any issues and get assistance via the new LiveChat web tool. Simply follow the pop-up instructions when you visit www.oceanhousing.com.
It’s that time of year when we plan our program of improvements, ie. making sure we are moving with modern times!
To help us plan, you will soon be sent a customer survey.
Getting to know you
We know that you want to communicate with us at times, by a variety of convenient methods.
We also know that many of you, our customers, are online and using different devices, websites, programs and apps on a daily basis.
By completing this survey, it will give us a better picture of your preferences and needs, and will inform us where we can make improvements to our existing services, or whether there are things we can be doing to help you get the most out of being online.
Please complete the survey below or fill out the paper copy sent to your home and return it straight away – firstly to help us improve the way we serve you and secondly to be entered into the PRIZE DRAW!
Everyone that completes the survey will be entered into a PRIZE DRAW for a chance to win a brand new SMART TV in time for Christmas!
The kids are back at school and Christmas will soon be upon us so now is an excellent time to review your finances and look at how to budget ahead more effectively.
One important part of budgeting is to ensure that your priority debts are paid on time.
Maintaining your rent payments is an essential part of managing your finances and helping you budget. Once these payments are made then it is easier to understand what money you have left over each month for your other outgoings.
To make things a little easier for you, we’ve put together a helpful guide listing ‘Ways to Pay’ – this will help you identify the best way for you to take control of your finances and make budgeting a little easier.
Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?
My Ocean – your personalised online service
My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!
Our friendly and helpful Welfare Advice Team have been helping tenants get to grips with these upcoming changes to the benefits system and what they need to do to be prepared for Universal Credit and the lowered Benefits Cap.
It’s really important that you tell Ocean when you have or are going to sign up to Universal Credit.
‘I could do with some tips on how to manage on a tight budget but don’t know where to start.’
‘I really want to sort out my debt problems’
‘What’s Universal Credit?’
These questions are all answered on our website.
Why not take up the challenge of reading and reviewing the ‘Your Money’ section of the website, so we get to hear what you think of our web pages while you learn all about managing your finances along the way.
Follow the instructions and complete our survey below to tell us truthfully what you think of the information we provide and whether you think it is useful and well presented.
We hope by now you have been able to log in successfully to view your ‘My Ocean’ account on www.oceanhousing.com.
If you have any questions, please feel free to contact us.
We would be interested to find out what you think of the My Ocean tenant zone.
Has it been useful and relevant?
How often do you check it?
Would you like to see more information?
The new website is now actually not so new, being 1 year old!
It would really help us if you could let us know what you think of the overall website (as well as My Ocean). Please complete the survey via the link below or email back with your thoughts.