Today, we’ve been celebrating #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives.
One of our Customer Accounts Advisors has put into words how she feels about her work:
“People often think of social housing as cheap housing for people who can’t afford the private sector.
What is missing from that is the tremendous amount of support that we offer to people to make their tenancy a success.
One of the aspects I find most satisfying is helping people through their first tenancy or with a fresh start. They may be walking away from abuse or just starting up and it can be terrifying. You don’t get that support in the private sector and seeing tenants grow and become happy in their new home is fantastic.
I am very lucky to meet people before they become Ocean tenants and work with them throughout the first few months of their tenancy helping with things like Housing Benefit, Universal Credit, benefits generally and budgeting.
Giving people the tools to turn their lives around and become independent is immensely satisfying and its lovely to speak to people a few weeks into their tenancy and hear that just having a new home has made all the difference.”
The kids are back at school and Christmas will soon be upon us so now is an excellent time to review your finances and look at how to budget ahead more effectively.
One important part of budgeting is to ensure that your priority debts are paid on time.
Maintaining your rent payments is an essential part of managing your finances and helping you budget. Once these payments are made then it is easier to understand what money you have left over each month for your other outgoings.
To make things a little easier for you, we’ve put together a helpful guide listing ‘Ways to Pay’ – this will help you identify the best way for you to take control of your finances and make budgeting a little easier.
Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?
My Ocean – your personalised online service
My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!
Our friendly and helpful Welfare Advice Team have been helping tenants get to grips with these upcoming changes to the benefits system and what they need to do to be prepared for Universal Credit and the lowered Benefits Cap.
It’s really important that you tell Ocean when you have or are going to sign up to Universal Credit.
Your rent for the whole year is added together and divided into 12 equal payments, which are collected automatically from your bank account on the first working day of the month.
Please complete the form and send it back to Ocean Housing.
Text 07971 834834
Text the word CARD – to order a replacement Allpay card.
Alternatively, please complete the online form below and we will order a new card.