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Ocean’s wave of Energy Efficiency Works starts

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It’s all go on a programme of works for two families in Ocean Housing homes, as the scaffolding goes up in Foxhole and St Stephens. After installing new heating systems in over 2,000 of our homes over the last 18 years, we are now looking at how we can go one step further with our traditional ‘Cornish unit’ built properties.

Always looking at ways of improving the energy efficiency of our properties, Ocean Housing recently received Energy Company Obligation (ECO) and Warm Homes Funding, to support us deliver our energy efficiency works, which will target properties that are difficult to heat.

We plan to insulate and renew the roofs & mansards, install external wall insulation to the ground floor elevations and upgrade the heating systems to 128 of their homes. No mean feat in the two year window we have set ourselves. Working closely with our customers, we hope to cause minimal disruption and ensure no-one need move out during the works.

Steven and Rachel Townsend, who live in one of Ocean Housing’s larger homes in Foxhole with their six children, will benefit from this work and said

We are very excited to be involved with the project and had no hesitation in saying yes when Ocean asked us”.  Works have already started in their home and should be completed by the end of April. “We are looking forward to a warmer home and more economical bills”.

Stephen Channing, Ocean Housing’s Project Manager stated that

Once completed, the difference these works will provide in terms of heating customers homes, the potential reduction in fuel bills and the external appearance of their home, will be very noticeable straight away”.

At present we plan to complete the programme of 128 homes over the next two years, but hope to expand the programme further in the future, if funding becomes available.

Being proud of the work we are doing to improve our customers’ homes, Ocean Housing will be sending out regular updates on the project via our social media channels, so follow us to track its progress.

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Medal of Honour for Christmas call out crew member

Like many companies, Ocean Housing rewards its staff with a good break over the Christmas period. However, its customers’ needs never take a break, even on Christmas Day. So, each year, Ocean has a fantastic crew on duty throughout the festive period, devoted to delivering the emergency responsive repairs service our customers deserve.


While most people were putting their feet up and tucking in to mince pies, Ocean dealt with 115 emergency repairs between 21st December and 2nd January. The team’s response was exemplary: from the operator taking the call, to the supervisor assessing the needs and the trade staff responding to the emergency, the whole crew pulled out all the stops with great efficiency.  100% of the emergency call-outs were actioned by Ocean within 24 hrs. Continue reading

Team Leader required

These jobs don’t come up very often and this one is definitely worth shouting about.

Ocean Housing Ltd are looking for a team leader to take on the role of Senior Property Services Manager within our in-house Property Services team.

Take a look at the information below and click on the Job Description and Person Specifications for more detail.

Senior Property Services Manager

Ocean Housing is recruiting for a Senior Property Services Manager, which will offer a unique and exciting opportunity for an individual who will play a key role in delivering Ocean Housing’s Company Plans and progress the objectives of their large in-house Property Services Maintenance Team.

As the leader of approximately 60 maintenance team staff, you will ensure the efficient and effective delivery of a high quality and cost effective day to day repairs, voids, cyclical M&E maintenance and planned works teams to approximately 4,000 tenants homes, spread geographically throughout Cornwall.

Continue reading

Rising to the Challenge!

We all know that here in Cornwall our homes need regular maintenance to ward off that weathered look the traditional Cornish weather can bring!

Ocean ensures that the outside walls of all our homes are given a wash down or fresh coat of paint on a rolling basis, as part of our routine £4million annual investment in property maintenance.

In August, 83 year old Ocean tenant and Scrutiny Panel member Ron Deacle turned his attention to Ocean’s external decorations service and threw down the gauntlet to Nick Reeks (Planned Maintenance Co-ordinator) claiming “I can do it quicker” …and so the challenge was set… Continue reading

#HousingDay – Emergency call out

As part of #HousingDay, we invited customers to tell their stories.

We had two real life stories from Jan Faulkner, our customer and Tenant Panel Chair (on right in photo), who gave us an insight into day to day experiences of our services, from a customer’s point of view.

Here is Jan’s 2nd story #RealPeopleTrueStories:

“It always happens when it’s least convenient, and a Friday evening is one of those times.

The hot tap in my kitchen would not turn off and when the flow of hot water suddenly increased I panicked and got wetter.

I rang the emergency number who advised me to turn the water off at the stop-cock, and they would call Ocean staff to report it for me.

About 15 mins later I received a call and they told me that someone would be there to sort the tap out.

Within the hour my tap was isolated and the problem found. Then the water supply restored to the rest of the house. They replaced the tap washer on the following Monday, and things returned to normal.

It may seem like a small problem to many, but when your health impacts on how you cope it is a huge relief when someone takes that problem and resolves it for you. Everyone involved from the call center to the young man who fitted the washer were polite, respectful and kind while helping me during my emergency.

Thank you.”


#HousingDay – Gas leak discovery

Ocean tenant and Chair of the Tenant panel, Jan Faulkner (on the right) has just emailed us because she felt you should hear her story.

“Each year, we allow Ocean into our homes to carry out a gas safety check, which is a legal and a tenancy requirement.

This year, the engineer called to my home to complete the necessary test. However, towards the end of this test he asked if I had smelt gas, and I had to say that I had.

Six months earlier I had to replace my gas cooker, and arranged for a qualified fitter to put it in. Since then, there had been a slight smell of gas but I failed to take any notice as I trusted the qualified fitter and thought it was normal for a new cooker. I had suffered headaches and nausea but I had not connected it to the smell.

I was informed that there was a leak from the pipe to the cooker and this was impacting on mine and my family’s health.

Thankfully, the Ocean engineer put it right for me there and then. I was so relieved.

My home now has a clean bill of health for another year, and no smell of gas.

We may feel that it is inconvenient and not necessary but knowing that my home is safe for another year is so worth it.”

This experience has been a real eye opener for her. It just goes to show that many of our customers could potentially be putting themselves and their families at risk because they are failing to give our engineers access to carry out their annual gas service.

Park House Fire Safety Awareness Event

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63 Park HouseOcean’s Head of Health, Safety and Environment, Ralph Garth, teamed up with Cornwall Fire and Rescue Service and Community Safety team to run a special fire safety session at Park House – to talk to residents, provide reassurance, advice and support.

Fire Safety Awareness Morning

20th June
Park House
St. Austell

Park House is Cornwall’s only high rise residential block of flats. It is regularly inspected by our Health & Safety teams, Neighbourhood Services Officer and Maintenance Manager.

Over the last few years we have worked closely with the Fire Brigade to ensure all systems are up to date. Last October, Ocean teamed up with the St Austell fire crew to organise an exercise so they could practice possible fire and rescue situations in and around the building.

Justin Sharp from Cornwall Fire Service was interviewed on BBC Radio Cornwall about fire safety at Park House:

‘I’m comfortable we’ve worked with Ocean Housing to ensure there is a very high standard of fire safety on the premises.’

‘I’d like to reassure residents in Park House that their safety is paramount.’

‘We’ve worked with Ocean and are satisfied that fire safety measures meet today’s standards.’

The event itself was well attended and teams worked through the building visiting the majority of residents individually. Ralph said

‘we had the opportunity to speak to most of the residents about all the fire precautions and measures in place that meet current regulations,  as well as escape plans and fire safety guidance and advice.’

Residents reacted positively and were reassured in particular by the ‘passive protection’ measures that are in place.

Any concerns or queries can be raised with either Ocean or the Fire Service, and Park House residents are more than welcome to request a home visit if they were unable to meet the team at today’s event.

Please feel free to fill out the online contact form below and we’ll get back in touch as soon as we can.

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REC inspections



Ocean have commissioned a sub-contractor called REC to undertake inspections in some of our properties (to check for the presence of asbestos before any works are carried out). You should receive notification in writing if your property is due for an inspection.

REC will be contacting you to arrange a visit. Their staff all have ID cards – always ask to see their ID cards before letting them in your home. Please allow them access to your property so they can carry out their checks. If you have any concerns or queries, please contact our Customer Services Team.

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Autumn Preparations

Before Autumn turns into Winter, let’s work together to maintain your home and prevent putting your own health and home at risk. There are lots of things to do …before the weather turns nasty on us, not once it is here!

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Saving you ££

Visit our Heating page or talk to our Energy Advisors about saving yourself money and spreading the cost of heating your home this winter.

Efficient heating

Watch the video to understand how to set your heating system to work efficiently.

Servicing your system

Our planned maintenance team have a schedule of works to service heating systems that Ocean has installed. Please make sure you give them access to undertake this service, when they contact you.


Steam shower mirror more blue


Underheating and lack of ventilation in your home during cold and damp spells results in condensation.

Don’t fall into the trap – turning off your heating is a false economy and can put your health & home at risk.

Follow our helpful tips to avoid a build up of condensation and moisture in your home.

Consider switching energy supplier to reduce your heating costs or spreading the costs over regular monthly Direct Debit payments.



Gas Safety Week 2017

It’s Gas Safety Week 18 -24th September – fighting for a gas safe nation!

Ocean carries out annual gas checks on gas appliances that we have installed. You will be notified when you are due a check. Please make sure you give us access to maintain your system to avoid putting your health & home at risk.

If Ocean did not install your appliance – ALWAYS USE A GAS SAFE REGISTERED ENGINEER.


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Smoke Alarm Testing

Ocean carries out annual checks on your Smoke Alarm.

You will be notified when you are due a check. Please make sure you give us access to maintain your system to avoid putting your health & home at risk.


Unblocking gutter drain

Blocked Gutters

Wind + Rain + Autumn Leaves = Blocked and dripping gutters

Let’s work together to prevent damp patches appearing due to drips and leaks.

My Ocean – FREE Prize Draw

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Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?

My Ocean – your personalised online service

My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!

Continue reading

Providing Value for Money

Sliders VFM 1.1mOcean is committed to providing Value for Money for you, our tenants.

From the rent that you pay us we aim to supply you with the best possible services and to spend your money wisely.

The Government also expects us to provide Value for Money and require all housing associations to follow a Value for Money Standard that has been produced by the Government’s regulator of housing associations, the Homes and Communities Agency (HCA). Ocean and all other housing associations are required to produce an annual report. Continue reading

Out with the Old, in with the New!

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Out with the Old, in with the New thumbExcited Sue of Poldark Gardens couldn’t wait to show us her new shower room, thanks to Ocean’s Planned Maintenance Programme.

Poldark Gardens is amongst the first of many areas which will experience first-hand the benefits of our recent £105M investment plan. Not only improving homes but quality of life too.

“I’m really pleased with my new bathroom” says Sue.“Jamie the plumber did a fantastic job. His hard work meant we were using our bathroom again in no time”.

Sue and her neighbours also played a part in decorating the skip used to take away the old bathrooms. Bunting and windmills were placed
around the skip bringing a splash of colour to the area whilst work was underway.

Repairs & Maintenance Programme

Year on year we strive to deliver a top class repairs and maintenance service. But did you know throughout 2015/16 we plan to complete…

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£105M for Ocean’s 15th Birthday

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15th anniversary balloons

Whilst the world was recovering from the Millennium aftermath there was a celebration of a different kind which took place on February 7th 2000. The Ocean Housing Group that we all know todaycame into being, taking responsibility of more than 3000 homes from the former Restormel Borough Council.

Fast forward fifteen years and Ocean Housing Group is stronger than ever.

15th anniversary 15 balloon At Ocean’s 15th Birthday party held in February earlier this year, Group Chief Executive David Renwick announced a staggering investment plan of £105M. The injection of money is to be spent on further improving existing homes which means new roofs, kitchens and bathrooms along with 500 new, affordable homes for local families.

Chair of the Tenants Panel, Jan said

“We are all delighted with this announcement; what a present! Not only will it improve the lives of hundreds of local people; it will also create much needed jobs, apprenticeships and training opportunities. It really shows how committed Ocean is when it comes to investing in local communities”.

Improving your Home

StreetTalk Planned maintenanceWhether we’re refitting kitchens or plumbing in new bathrooms, our planned maintenance programme is always on the go. £6 million is spent every year upgrading or replacing key features in your home, making our planned maintenance one of Ocean’s biggest investments. This helps to keep your home in good condition over the long term, as well as warm, safe and comfortable.

Ocean knows that you are keen to find out when you are due an upgrade or replacement. This is why we send letters in April to tell you if your property is in the programme for the year, making sure homes most in need of works receive them first.

Keeping you updated is also important and soon you will also be able to log on to our website so that you can see if there are any alterations or upgrades planned for your property.

More Information

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Quarterly Prize Draw

Services satisfaction form prize winner med

Ocean Services SW Ltd newly appointed Head of Responsive and Cyclical Maintenance, John Ainsworth, and Ocean Plumber, Alan Dancer, delivered a £50 Asda voucher in person to Miss Darcy of Newquay today.

To win the voucher, Miss Darcy simply filled out the form letting us know what she thought of our repairs service. She  was duly entered into the quarterly draw.

If you have recently reported and had a repair done on your property by Ocean Services, all you need to do is fill out our Repairs Satisfaction Form to tell us what you think of the service you received and you will be entered into the next draw.

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Good Energy inspections

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Banner Lowri Beck Meter readers GC


Good Energy logoIf you have renewable energy installed at your property, with ‘Good Energy‘, very shortly, you may well be contacted by their sub-contractor Lowri Beck. They are undertaking their first series of inspections on behalf of Good Energy.


Lowri Beck logoLowri Beck will be contacting you to arrange an appointment. Please allow them access to check your meter and system otherwise it may affect the Feed in Tarif (FiT). If you have any concerns or queries, please contact our Customer Services Team.


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Good Energy no1 provider 2014

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