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Ocean’s wave of Energy Efficiency Works starts

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It’s all go on a programme of works for two families in Ocean Housing homes, as the scaffolding goes up in Foxhole and St Stephens. After installing new heating systems in over 2,000 of our homes over the last 18 years, we are now looking at how we can go one step further with our traditional ‘Cornish unit’ built properties.

Always looking at ways of improving the energy efficiency of our properties, Ocean Housing recently received Energy Company Obligation (ECO) and Warm Homes Funding, to support us deliver our energy efficiency works, which will target properties that are difficult to heat.

We plan to insulate and renew the roofs & mansards, install external wall insulation to the ground floor elevations and upgrade the heating systems to 128 of their homes. No mean feat in the two year window we have set ourselves. Working closely with our customers, we hope to cause minimal disruption and ensure no-one need move out during the works.

Steven and Rachel Townsend, who live in one of Ocean Housing’s larger homes in Foxhole with their six children, will benefit from this work and said

We are very excited to be involved with the project and had no hesitation in saying yes when Ocean asked us”.  Works have already started in their home and should be completed by the end of April. “We are looking forward to a warmer home and more economical bills”.

Stephen Channing, Ocean Housing’s Project Manager stated that

Once completed, the difference these works will provide in terms of heating customers homes, the potential reduction in fuel bills and the external appearance of their home, will be very noticeable straight away”.

At present we plan to complete the programme of 128 homes over the next two years, but hope to expand the programme further in the future, if funding becomes available.

Being proud of the work we are doing to improve our customers’ homes, Ocean Housing will be sending out regular updates on the project via our social media channels, so follow us to track its progress.

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Medal of Honour for Christmas call out crew member

Like many companies, Ocean Housing rewards its staff with a good break over the Christmas period. However, its customers’ needs never take a break, even on Christmas Day. So, each year, Ocean has a fantastic crew on duty throughout the festive period, devoted to delivering the emergency responsive repairs service our customers deserve.

Efficiency

While most people were putting their feet up and tucking in to mince pies, Ocean dealt with 115 emergency repairs between 21st December and 2nd January. The team’s response was exemplary: from the operator taking the call, to the supervisor assessing the needs and the trade staff responding to the emergency, the whole crew pulled out all the stops with great efficiency.  100% of the emergency call-outs were actioned by Ocean within 24 hrs. Continue reading

Back to School approach is a winner for Ocean

Ocean Housing brought a top national award home to the county this week after clinching the Best Partnership accolade at the Inside Housing Development Awards, at a glittering ceremony in London.

The Pras an Ferla scheme in Camelford, North Cornwall was the product of a creative and determined approach between lead partners Ocean Housing and Cornwall Council, in order to deliver much-needed homes in the market town and additional school places in nearby Indian Queens.

Continue reading

Design of the times for Ocean residents

Staff and customers from St-Austell-based housing provider Ocean Housing made the trip to Plymouth recently to help design homes of the future at the South West Residents Design Conference 2017.

The event brought together social housing customers from around the region and gave the opportunity to learn everything you never knew had to be borne in mind when starting a new development! Participants heard about the nature and wildlife considerations which housing associations work with when planning new communities and went on virtual tours of properties via Virtual Reality Headsets. Continue reading

Team Leader required

These jobs don’t come up very often and this one is definitely worth shouting about.

Ocean Housing Ltd are looking for a team leader to take on the role of Senior Property Services Manager within our in-house Property Services team.

Take a look at the information below and click on the Job Description and Person Specifications for more detail.

Senior Property Services Manager

Ocean Housing is recruiting for a Senior Property Services Manager, which will offer a unique and exciting opportunity for an individual who will play a key role in delivering Ocean Housing’s Company Plans and progress the objectives of their large in-house Property Services Maintenance Team.

As the leader of approximately 60 maintenance team staff, you will ensure the efficient and effective delivery of a high quality and cost effective day to day repairs, voids, cyclical M&E maintenance and planned works teams to approximately 4,000 tenants homes, spread geographically throughout Cornwall.

Continue reading

#HousingDay – Emergency call out

As part of #HousingDay, we invited customers to tell their stories.

We had two real life stories from Jan Faulkner, our customer and Tenant Panel Chair (on right in photo), who gave us an insight into day to day experiences of our services, from a customer’s point of view.

Here is Jan’s 2nd story #RealPeopleTrueStories:

“It always happens when it’s least convenient, and a Friday evening is one of those times.

The hot tap in my kitchen would not turn off and when the flow of hot water suddenly increased I panicked and got wetter.

I rang the emergency number who advised me to turn the water off at the stop-cock, and they would call Ocean staff to report it for me.

About 15 mins later I received a call and they told me that someone would be there to sort the tap out.

Within the hour my tap was isolated and the problem found. Then the water supply restored to the rest of the house. They replaced the tap washer on the following Monday, and things returned to normal.

It may seem like a small problem to many, but when your health impacts on how you cope it is a huge relief when someone takes that problem and resolves it for you. Everyone involved from the call center to the young man who fitted the washer were polite, respectful and kind while helping me during my emergency.

Thank you.”

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#JoinourBoards

We’ve just launched our #JoinourBoards campaign as we have several fresh openings on our Boards & Committees, ready and waiting for new Non-Executive Director applicants.

Ocean Housing Group Ltd are looking to recruit new Board Members to join our talented team of non-executives and to help to drive our business forward.

This is an exciting time for Ocean, with a new Corporate Strategy and Business Plan.

We have ambitious plans to develop new homes and to invest in our existing homes and communities.

We are looking to recruit new Board Members to join our talented team of non-executives and to help to drive our business forward.

Why Join?

The role of a Board Member is diverse, complex, challenging and incredibly rewarding.

We work together as a strong team and support our Executive Team in the delivery of our agreed strategies and plans.

About Ocean Group

Chairman of the Ocean Group Board, Dennis Spilsbury, introduces the Group, who we are and what’s coming up for the Ocean group of companies over the next 5 years:

Our Board Members develop and shape our business strategy to:

  • Drive improvement
  • Shape customer-focused services
  • Identify and mitigate risk
  • Define strategic priorities
  • Make a difference

Vacancies

Ocean Group Board Member

Meet the Deputy Chair of the Ocean Group Board, Debbie Wilshire, who explains the role of a Board Member:

 

Ocean Housing Board Member

Chair of the Ocean Housing Board, Chris Durkin, outlines what we do, the challenges ahead and exciting plans for growth over the next 5 years:

 

Gilbert & Goode Board Member

Chair of Gilbert & Goode, Jonathan Adlington, explains how Gilbert & Goode fits within the Group as a commercial enterprise:

 

Group Audit, Risk & Assurance Committee Member

We would also welcome applications from candidates with internal or external audit experience to join our Group Audit, Risk & Assurance Committee.

Apply

For more information regarding specific responsibilities and knowledge and experience, please click HERE to visit our Board Member job listing and complete the application forms in full.

http://www.ocean-group.co.uk/join-our-boards

 

That calls for a coffee!

70 homes

4 schemes

1 School expansion

…and maybe an award

– that calls for a coffee!

Phase 4 Fraddon resident welcomes Mark Gardner (Chief Exec Ocean Group) and Kate Kennally (Chief Exec Cornwall Council) for a cuppa.

Fraddon

St Austell-based housing provider Ocean Housing welcomed delighted new residents and Cornwall Council Chief Executive Kate Kennally to their latest housing development in Fraddon.

Welcome Day for Fraddon residents, Ocean Staff, Tenant Panel members and Cornwall Council dignitories

Continue reading

Customer Survey

It’s that time of year when we plan our program of improvements, ie. making sure we are moving with modern times!

To help us plan, you will soon be sent a customer survey.

My Ocean man-with-tabletGetting to know you

We know that you want to communicate with us at times, by a variety of convenient methods.

We also know that many of you, our customers, are online and using different devices, websites,  programs and apps on a daily basis.

By completing this survey, it will give us a better picture of your preferences and needs, and will inform us where we can make improvements to our existing services, or whether there are things we can be doing to help you get the most out of being online.

Please complete the survey below or fill out the paper copy sent to your home and return it straight away – firstly to help us improve the way we serve you and secondly to be entered into the PRIZE DRAW!

smarttv2 prize draw

PRIZE DRAW!

Everyone that completes the survey will be entered into a PRIZE DRAW for a chance to win a brand new SMART TV in time for Christmas!

Deadline for Prize Draw entries is 16th December.

 

 

 

 


Housing Heroes Award – Finalists!

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Congratulations to our Development team who, in recognition of all their hard work over the last year, have just been shortlisted as finalists of the ‘Housing Heroes Awards 2016’!

These national awards celebrate the ‘unsung’ heroes of the Housing world.

The team has surpassed their targets, delivered award winning schemes, created local jobs and provided learning and development opportunities for staff. Continue reading

EnergySW – reducing your energy bills

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Energysw-A5-flyer-FV-print2-nocropsOcean Housing wants to help you to reduce your bills.

We at Ocean Housing recognise from our discussions with customers that energy bills can be a significant household cost. To help customers reduce their bills we have worked with other landlords locally and with award winning OVO Energy to develop EnergySW, a new offering that could be cheaper for you and many of our customers.

EnergySW is a new energy brand, which has been designed with the aim of offering no-nonsense, competitively priced tariffs with excellent customer care for households in the South West of England.

If you pay for your bills monthly or by pre-payment meter, EnergySW could save you money.

You can get more information, a quote or switch by ringing EnergySW’s free phone line, or on the internet: Continue reading

Providing Value for Money

Sliders VFM 1.1mOcean is committed to providing Value for Money for you, our tenants.

From the rent that you pay us we aim to supply you with the best possible services and to spend your money wisely.

The Government also expects us to provide Value for Money and require all housing associations to follow a Value for Money Standard that has been produced by the Government’s regulator of housing associations, the Homes and Communities Agency (HCA). Ocean and all other housing associations are required to produce an annual report. Continue reading