Our ability to deliver all of our published service standards has been affected by the impact of Covid-19.
We have reviewed each of our standards, which you can read in the documents section on the right-hand side of this page.
We will continue to monitor the situation and update our standards in accordance with the latest Government guidance.
As residents, you are best placed to tell us what we’re doing well and where we need to improve.
To make it easier for you to judge and comment on our services, we have developed 6 Service Standards.
- Resident Involvement and Empowerment
- Home Standard
- Neighbourhood & Community
- Value for Money
- Governance & Viability
These set out the quality of service you can expect, the improvements we are planning and how you can judge our performance.
To make it easier for you to see what our standards are, we have put the 4 “consumer” standards (Resident Involvement and Empowerment, Home, Neighbourhood and Community and Tenancy) into a handy booklet which you can read and download by clicking the link on the right-hand side of this page.
Each quarter, we publish a performance report for residents which is reviewed by the Tenants and Residents Panel. The report details how we are doing across each of the seven standards. Download the report from the Documents link.
Due to the Corona Virus pandemic, we are operating a reduced service in accordance with government guidelines which will impact on our ability to meet all of our service standards performance targets.
Ocean Housing Group is committed to learning from all customer feedback. We welcome your views on the services we provide and see them as an opportunity for us to improve. If you have any comments about our services please contact us.