Together with tenants

The National Housing Federation (NHF) has developed a plan to strengthen the relationship between residents and housing providers.

The NHF is the body that regulates all housing providers in the UK, and they’ve been working with groups of residents and members of the NHF to understand how they can make the relationship between residents and providers better.

They’ve come up with a four point action plan:

  • A new charter that sets out what residents can expect from their landlord
  • Residents will scrutinise the charter and report on how their landlord is doing against the charter commitments
  • A new requirement in our Code of Governance for Boards to be held accountable to their residents
  • A closer link with regulation

You can view the four point draft plan here.

How can I get involved?

We have signed up as an “early adopter” which means that we will be testing the plan and charter once they are finalised.  Members from our Scrutiny and Tenant and Representative Panels gave their thoughts at a local event and Ocean returned an overall response to the plans in early May.

Following some considerable consultation the NHF has released a summary of their findings and an updated and revised Charter.  You can read more on the NHF website here.

We will keep you updated as to how we progress the plan and ways that you can get involved.  If you would like more information or details please contact the Tenant Involvement Team by emailing