All rents and service charges due in respect of rented dwellings are payable in advance on a Monday in accordance with the tenancy agreement.

Pay for rent, garages, service charges, Lifeline services, repairs and maintenance.
You will need your Ocean Housing Allpay card. Contact us if you do not have one.

How much do I owe?


If you need to find out how much you owe, why not register for My Ocean and login to check your rent account.

Telephone/Online Banking

You can pay by BACS (Bankers’ Automated Clearing Services) Use these details to set up the payee account.

Account Name:
Ocean Housing Limited
Account Number:
Sort Code:
Reference(VERY IMPORTANT – please include your tenant reference number)

Direct Debit

Download the Direct Debit form.

Your rent for the whole year is added together and divided into 12 equal payments, which are collected automatically from your bank account on the first working day of the month.

Please complete the form and send it back to Ocean Housing.

Standing Order

Download the Standing Order Mandate

Your payments are calculated the same as for Direct Debit, but you have to fill in the bank mandate each time your rent changes and give it to your bank. You can choose between weekly, fortnightly or monthly payments, and also the day that the payment is made.

Complete (including your tenant reference number) and send to your bank.


All Pay icon

Mobile App

Download the Allpay App 

All Pay payment app icon

By Phone


Icon phone sml Allpay 24hrs Automated Service

0844 557 8321

Icon phone sml Ocean Housing

01726 874450

arrow-rightOption 1 – for Tenants and Leaseholders

arrow-right lightOption 1 – to make a payment using your Allpay card.

Or select Option 3 to speak to a Customer Services Advisor if you wish to pay by debit or credit card during Office Hours 8.30am-5pm.


Please write Cheques and Postal Orders payable to Ocean Housing Ltd, including your tenancy name and address on the back for reference, and send to:

Ocean Housing Ltd
Stennack House
Stennack Road
St Austell
PL25 3SW

In Person

Take your Ocean Housing Allpay card with you when paying in person, either at Ocean’s Head Office (debit or credit card only – no cash), at your local post office or wherever you see the PayPoint sign.

Find your nearest Post Office.

Post Office icon

Find your nearest PayPoint.



Ocean’s Head Office.

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Debit or credit card only – no cash taken.

View Ocean Housing in a larger map

Text Service

We now offer a convenient text service to manage your account.
Just text any of these commands to our new text number:

Icon Mobile Text sml 07520 632741

BAL – for a balance enquiry
PAY – to find out about your last rent payment
CARD – to order a replacement payment card
RENT – If you require some help and would like us to call you back