Burst Pipes

A burst pipe is classed as a water emergency – it can cause serious damage to your home’s structure and electrical wiring. It’s vital to take action as soon as you discover a burst pipe.

If you’ve got a burst pipe problem, follow these directions to get things back to normal fast:

1. Turn off the water supply

Turn off the main stopcock. You should find this under the kitchen sink or where the service pipe enters your home.

2. Run the tap to drain the system

Then drain the system by turning on all your cold taps and flushing your toilets.

3. Turn off water heating systems

Switch off the central heating, immersion heater and any other water heating systems.

4. Turn off the electrics

If water from the burst pipe is leaking near your electrics or electrical appliances, switch off the mains immediately. If the mains switch is wet, don’t touch it or you could risk electrocution! Call Ocean straight away.

5. Be safe

If you notice the leak quickly you can catch dripping water in buckets. However, if water has been leaking through for some time and the ceilings are bulging, rooms may not be safe to enter. If the ceiling is bulging and you’re confident that there is no danger, punch a small hole in it with a sharp object to pierce a hole to let the water drain.

6. Fixing the problem

Use the online Report a Repair tool or call Ocean to report the problem.