Emergency Repairs

Ocean will carry out ‘Emergency Repairs’ as soon as possible and within 24 hours.

During Office Hours – Monday to Friday – 8.30am to 5.00pm.

Icon phone sml  01726 874450

After 5pm at weekends and Bank Holidays you will be transferred to our Out of Hours Service provider.

Read more: Changes to our repair service due to COVID-19 coronavirus

Emergency Repairs and ‘Make Safe’ Checklist

Is there a risk to your security, health or safety?
Is there serious structural damage to your property?


  • Total loss of electrical power or water supply, not due to a general failure such as a power cut or burst main
  • Unsafe power or lighting socket or electrical fitting
  • Total or partial loss of gas supply.If you smell gas or suspect a gas leak, call Wales & West on 0800 111 999 immediately.
  • Blocked flue to open fire or boiler
  • Total loss of space or water heating between 1st November and 30th April
  • Blocked or leaking foul drain
  • Blocked toilet where there is only one in your home
  • Leaks from water or heating pipes, tank or system
  • Broken outside window, door or lock which leaves your home insecure
    *broken glass will be made secure but not necessarily replaced.
  • Storm, accident or flood damage to the structure

If you use this service to try and get a non-emergency repair done quickly, there may be a charge for improper use of this service. 

In an emergency situation out of normal working hours, it is likely a ‘make safe’ solution will be provided, requiring a follow up appointment to complete remedial work.

If you need a locksmith, you could try a mobile key cutting service such as:
A Locksmith – 01726 71988