Emergency Repairs

Ocean will carry out ‘Emergency Repairs’ as soon as possible and within 24 hours.

During Office Hours – Monday to Friday – 8.30am to 5.00pm.

Icon phone sml  01726 874450

After 5pm at weekends and Bank Holidays you will be transferred to our Out of Hours Service provider.

Emergency Repairs and ‘Make Safe’ Checklist

Is there a risk to your security, health or safety?
Is there serious structural damage to your property?


  • Total loss of electrical power or water supply, not due to a general failure such as a power cut or burst main
  • Unsafe power or lighting socket or electrical fitting
  • Total or partial loss of gas supply.If you smell gas or suspect a gas leak, call Wales & West on 0800 111 999 immediately.
  • Blocked flue to open fire or boiler
  • Total loss of space or water heating between 1st November and 30th April
  • Blocked or leaking foul drain
  • Blocked toilet where there is only one in your home
  • Leaks from water or heating pipes, tank or system
  • Broken outside window, door or lock which leaves your home insecure
    *broken glass will be made secure but not necessarily replaced.
  • Storm, accident or flood damage to the structure

If you use this service to try and get a non-emergency repair done quickly, there may be a charge for improper use of this service. 

In an emergency situation out of normal working hours, it is likely a ‘make safe’ solution will be provided, requiring a follow up appointment to complete remedial work.

If you need a locksmith, you could try a mobile key cutting service such as:
A Locksmith – 01726 71988