Report a Repair

Emergency repairs

If you have an emergency repair call us on 01726 874450.

Non-emergency repairs

If you have a non-emergency repair there are a range of ways to get in contact.

Live Chat

One of the easiest ways to report a non-emergency repair is using our LiveChat service.  The customer service team will be able to log your repair and give you an appointment at the same time.  You can even download and save a copy of the conversation for your records.

Click the LiveChat link below to start a conversation now.


Alternatively, text 07520 632741, providing your name, address and repair information.

Report a repair online

For non-emergency repairs, use our ‘Repair Selector’ tool to report a repair.

At the end of the process, there is an option to upload a photo to help us with your request.