For Rent Account Enquiries, please text the following keywords to receive an automated response back:
BAL – for a balance enquiry
PAY – to find out about your last rent payment
CARD – to order a replacement payment card
RENT – if you would like a Rents Officer to call you back.
It does not cost anything to receive texts from Ocean and you can send texts to us at your normal rate, network charges may apply.
Customer Accounts Team
For payments, budgeting advice and general money problems.
If you have problems paying your rent, service charges or bills, you can talk to one of our Customer Accounts Advisors. They can take an overall look at your money problems and find ways of helping you get out of a tight spot.
For Benefits Advice.
If you are affected by the Bedroom Tax and Welfare Reform, don’t struggle on alone, call our Welfare Advisors.
They are here to listen and help those most affected by Welfare Reform, such as Universal Credit, Benefit Cap and Bedroom Tax. They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment or any other financial assistance.
They look at the bigger picture, working with individuals and families to find solutions to problems. If it means you will need to move home, they will help you register for HomeChoice or HomeSwapper and even help you seek possible funding to help with removal costs.