Benefits Help & Support

Cornwall Council Benefits Advice

Register online for a Self-Serve account – to apply for or check the status of your Housing Benefits claim.

Icon online form sml  Cornwall Council Self-Serve

Icon online form sml  Cornwall Council Housing Benefits information

Icon phone sml  0300 1234 121

(see Cornwall Council Benefits helpline tips for option ‘hot keys’ to take you straight to the right option you need)

Icon Email sml  Send an Email to Council Benefits Team


Online Benefits Calculator

Use the online Benefits Calculator tool to check you are getting the correct benefits.

Icon online form sml  Online Benefits Calculator


Our teams are happy to provide information and support, making sure you are getting the right amount of benefits from the Council.

General Benefits enquiries

Speak to the Customer Accounts Team for your general Benefits enquiries.

Further Help and support

If you are affected by Welfare Reform (Bedroom Tax, Universal Credit or the Benefits Cap), speak to our Welfare Advice Advisors.

They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment and other financial assistance.

The team looks at the bigger picture, working with individuals and families to find solutions to their problems.

If it means you will need to move home, they can help you register for HomeChoice or HomeSwapper and even help you seek possible financial assistance with removal costs.

Icon phone sml  01726 874450
Icon Email sml  Send an Email to Customer Accounts Team
Icon Email sml  Send an Email to Welfare Advice Advisors
Icon online form sml  Online Contact Form



Learn More

There are courses available to help you manage your money better.

If your benefits are changing, this workshop will support you to find out about how you can make your money go further through careful shopping.  You will look at how you can keep track of your money and help you to create a personal survival budget.  We will also talk about the value of saving as well as take a look at different financial products like loans and bank accounts. 

Icon online form sml  Re:SOURCE