Rosemary Hall is a Tenant Monitor and lives in St. Austell. We asked her a few questions about being a Tenant Monitor to help encourage others to get involved.
Here is her story:
Describe what you do
“Generally keep an eye on the condition of the estate where I live, inside and out. We have a team of cleaners who keep the communal areas swept, washed, polished etc and a grounds maintenance team who care for the external areas, hedge trimming, grass, litter etc.”
How often do you do it?
“As often as is necessary”
How does it take?
“Not long to walk around and check on the general condition an appearance. Then, to make note of anything that needs attention.”
Why did you become a Tenant Monitor?
“I wanted to become more involved in the area which has been my home for over 20 years. Things change during that time and it’s a way of making sure standards don’t slip too much.”
Do you feel that your contribution has made a difference?
“I would like to think so, if only in a small way. At least if there are problems, I am able to share them with the Ocean team and usually get positive feedback and a resolution. If problems aren’t passed on to Ocean, we can’t expect them to take action.”
Do you feel you have benefitted from being involved and if so, how?
“Yes, definitely. Through contact with the Ocean team and regular reports on the areas where we live. This helps the residents and Ocean. Situations are dealt with positively and promptly. Also, instead of being a faceless company, getting to know individuals helps not only residents but Ocean Housing. After all, the common goal is for homes that are safe clean and welcoming to live in.”