Jan Faulkner is Chair Person of The Tenants and Residents Panel looks back at the last year.
“I am happy to say that new members have joined both the Tenant and Scrutiny Panels (always room for more). The training that Ocean provides to panel members, will ensure that we will flourish into a formidable, functional group. I look forward to working alongside you all.
Well done to the Scrutiny Panel, you have provided essential support to us and I look forward to continued rapport between the Panels. A big thank you to the staff in the Tenant Involvement Team, they have been relentless in their support of all panels and we would be lost without them.
It was great to see so many residents involved in the Service Standards workshops in January, getting customers to review the way we do things is important, and we as residents, are best placed to do that.
The “Treasure Chest” funds a variety of activities that encourage communities within Ocean estates to work and support each other together, and this year the total treasure chest pot was successfully allocated to 12 community groups.
Here you can access your rent account, place repair requests and use Live Chat to resolve minor problems. I have taken a step forward and used these services, and found them very easy, friendly and useful with immediate response, why not try it yourself.
If you wish to contact the Tenants Panel, or find out about what we do, please do so by contacting the Tenant Involvement Team.
I look forward to the coming year.”