Together with tenants

The National Housing Federation (NHF) has developed a plan to strengthen the relationship between residents and housing providers.

The NHF is the body that regulates all housing providers in the UK, and they’ve been working with groups of residents and members of the NHF to understand how they can make the relationship between residents and providers better.

They’ve come up with a four point action plan:

  • A new charter that sets out what residents can expect from their landlord
  • Residents will scrutinise the charter and report on how their landlord is doing against the charter commitments
  • A new requirement in our Code of Governance for Boards to be held accountable to their residents
  • A closer link with regulation

You can view the four point draft plan here.

How can I get involved?

Members from our Scrutiny and Tenant and Representative Panels recently attended an event to provide feedback on the draft charter and the options to feedback on the proposals are now closed.  You can however read more about the charter and the next steps on the National Housing Federation website here.

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