What is a Defect?
A property defect is a fault in the property that could not have been discovered by a reasonably thorough inspection before being occupied where a liability period typically lasts six to twelve months.
During this period, the client reports any defects that arise to Ocean, who will issue instructions to the contractor to make good the defects within a reasonable time.
Property defects that occur within the first 12 months, starting from the date of build completion, will be rectified.
If you are no longer within your 12 months Defect period, it is your responsibility for the repairs.
Report a Defect
For non-emergency repairs, use our ‘Repair Selector’ tool below to report details of your defect. At the end of the process, there is an option to upload a photo to help us with your request.
For emergency repairs, click here for details.