Our Promise

Our Promise as your landlord:

Maintaining and repairing your home

We realise how important it is for you that your home is well maintained. We keep it structurally sound and weather tight, maintaining windows, gutters, roofs, outside doors and drains. Your safety is equally important and we inspect the electrics in your home every 10 years and annually service gas and oil heating systems.

Repairs are necessary from time to time in even the best maintained homes and we provide residents with a flexible and efficient repair appointment service.

Maintaining Ocean’s areas you share with neighbours

We maintain Ocean owned communal grounds around your home, including grass cutting, hedge trimming and the upkeep of shrubberies and un-adopted pathways. We are also responsible for cleaning our communal areas in and around our blocks of flats and keeping them in a safe condition. Residents who receive these services pay for them as a weekly service charge.

Keeping our service standards

We work with residents to develop and monitor our service standards. These clearly set out the quality of service you can expect from Ocean, making it easy for you to judge whether we are doing a good job or if we need to improve. You can check how we are performing by reading our Standards Report every quarter.

Responding to your compliments or complaints

We are happy to accept your compliments for a good service and pass them on to the staff concerned.

However, if you are not satisfied, please tell us and we will look into the matter promptly. For more information about our complaints procedure visit our ‘Complaints’ page.

To make a complaint, you can complete our online Complaints Form, or contact our Customer Services Team by

Icon phone sml  Tel 01726 874450
Icon Email sml Email  help@oceanhousing.com
Icon online form sml Online Complaints Form

Post:

Ocean Housing
Stennack House
Stennack Road
St. Austell
PL25 3SW

Areas of responsibility

Check the Cornwall Council highways interactive map to view which roads and pathways are colour coded under the Council’s responsibility.

Icon online form sml Cornwall Highways interactive map

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