Talk to us

Introducing SMART Tenants

This is a project that will develop and deliver a range of financial support and training activities to stabilise households and move them towards employment and volunteering in the community.

It is part-funded by the European Social Fund.

Click HERE to find out more!

Icon online form sml  Complete: Online Contact Form

Icon online form sml  My Ocean – Tenant Login

Icon Email sml  Email:

Icon Twitter sml  Follow:  @Ocean_Housing

Icon Facebook sml  LikeOcean Housing Association

Icon Mobile Text sml  Text 07971 834834

For Rent Account Enquiries, please text the following keywords to receive an automated response back:

BAL – for a balance enquiry

PAY – to find out about your last rent payment

CARD – to order a replacement payment card

RENT – if you would like a Rents Officer to call you back.

It does not cost anything to receive texts from Ocean and you can send texts to us at your normal rate, network charges may apply.

Icon phone sml  Tel: 01726 874450

Please listen to the new call options (3rd Nov 2015) and select one of the following 2 options.

arrow-rightOption 1. If you are a Tenant or Leaseholder

arrow-rightOption 2. For any other business

arrow-rightOption 1 – Tenants and Leaseholders will have 3 further options:

arrow-right lightOption 1  – To make a payment using your Allpay card

arrow-right lightOption 2 – To speak to Cornwall Council about your Housing Benefits

arrow-right lightOption 3 – For all other enquiries or to speak to a Customer Services Advisor.

Customer Accounts Team

For payments, budgeting advice and general money problems.

If you have problems paying your rent, service charges or bills, you can talk to one of our Customer Accounts Advisors. They can take an overall look at your money problems and find ways of helping you get out of a tight spot.

  • Amy Coad
  • Hayley Heap
  • Kerry Smith
  • Melody Boyce

Welfare Advice

For Benefits Advice.

If you are affected by the Bedroom Tax and Welfare Reform, don’t struggle on alone, call our Welfare Advisors, Gemma Aldin and Rebecca Church.

They are here to listen and help those most affected by Welfare Reform, such as Universal Credit, Benefit Cap and Bedroom Tax. They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment or any other financial assistance.

They look at the bigger picture, working with individuals and families to find solutions to problems. If it means you will need to move home, they will help you register for HomeChoice or HomeSwapper and even help you seek possible funding to help with removal costs.

Icon phone sml  01726 874450

Michelle Allen flower thanks

A little help can go a long way

Sometimes, things get tough – financially.

Sometimes, these times seem never ending….
… and sometimes… (in fact most days!) our Customer Accounts Advisors and Welfare Advisors are able to help people out of a rut and pull them through these tough times to come out the other side in better financial shape.
What is nice, is when a tenant recognises the effort we make and says thank you!

A well deserved bunch of flowers and card was brought in this morning for our lovely Michelle who has helped countless residents pull through tough times and see the light!
Smiles all round!


Talk to Us


Please enter your details:


Please enter at least one of the following contact details: