If you are eligible to claim Housing Benefits, the Cornwall Council website advises that the fastest way to claim is by ringing their benefits advice line on 0300 1234 121. They will then give you an appointment for an advisor to ring you back to complete the claim.
However, when you call, there are now a lot of automated options to select from.
Here are some ‘hot key’ tips to which option to select.
Once you have got through to the option 3 Benefits section, these Hot Key options can be used to shortcut directly to the service you need (no need to wait to the end of the recorded message).
Click on these options to scroll down to more detailed options:
Option 5. Universal Credit and Benefit Cap enquiries
Option 3 – Benefits