Debt Problems

Don’t struggle on alone and allow debt to build up out of control – seek advice.

Talk to us – problems paying

If you are having problems paying your rent, service charges or bills, you can talk to one of our Customer Accounts Advisors. They can take an overall look at your money problems and find ways of helping you get out of a tight spot.

Customer Accounts team:

Amy Coad
Hayley Heap
Helen Bellamy
Kerry Smith
Loraine Hoar
Melody Boyce

Icon phone sml Tel 01726 874450

Icon Email sml Send an email


Talk to us – Benefits advice

If you are affected by the Bedroom Tax, Welfare Reform or Universal Credit, call our Welfare Advisors.

Our Welfare Advisors are here to listen and help.

They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment or other financial assistance.

Gemma and Rebecca look at the bigger picture, working with individuals and families to find solutions to problems. If it means you will need to move home, they will register you for HomeChoice or HomeSwapper and even help you seek possible funding to help with removal costs.

Welfare Team

Gemma Aldin
Rebecca Church

Icon phone sml Tel 01726 874450
Icon Email sml Send an email


Further Advice

Take a look at our Money Saving Tips, Monthly Budget and Setting up a Bank Account pages for practical advice.
Alternatively, you can contact national agencies for confidential advice:

Citizen’s Advice Bureau

Citizen’s Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Icon online form smlWebsite
Icon phone sml Tel 08444 111 444
Icon Facebook sml Facebook
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National Debt Line

This helpline provides free confidential and independent advice on how to deal with debt problems.

Icon online form sml Website
Icon phone sml Tel 0808 808400 (Freephone)
Icon Facebook sml Facebook

On their website you can:
• Download their information pack to deal with your debt problems.
• Use their personal budget section to work out what repayments you can afford.
• Use their suite of sample letters to write to your creditors.
• Visit their debt advice section to get information that may help you deal with your debt problem.
• Access their library of factsheets, guides and review packs.
• See if you can pay your debts via a Debt Management Plan(DMP)
• See if you qualify for a Debt Relief Order
• See What options you have for dealing with your debts?
Your home is at risk if you fall behind with your rent and do not contact us to make arrangements to repay the debt.

Money Advice Service

The Money Advice Service is a free, impartial and comprehensive money advisory service. It is a first port of call for all things ‘money’ and the website is really easy to use.

Icon online form sml Website
Icon phone sml Tel 0300 500 5000
Icon Email sml Send an Email
Icon Facebook sml Facebook
Icon Twitter sml Twitter
Icon YouTube sml YouTube


StepChange Debt Charity (formerly CCCS) is the UK’s leading debt charity dedicated to assisting people in financial difficulty by providing free, independent, impartial and realistic debt advice.
Debt problems can happen to anyone. StepChange are here for everyone.

Icon online form sml Website
Icon phone sml Tel 0800 138 1111 (Freephone including all mobiles)
Icon Facebook sml Facebook
Icon Twitter sml Twitter
Icon YouTube sml Youtube