Don’t struggle on alone and allow debt to build up out of control – seek advice.
Talk to us – problems paying
If you are having problems paying your rent, service charges or bills, you can talk to one of our Customer Accounts Advisors. They can take an overall look at your money problems and find ways of helping you get out of a tight spot.
Customer Accounts team:
Talk to us – Benefits advice
If you are affected by the Bedroom Tax, Welfare Reform or Universal Credit, call our Welfare Advisors.
Our Welfare Advisors are here to listen and help.
They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment or other financial assistance.
Gemma and Rebecca look at the bigger picture, working with individuals and families to find solutions to problems. If it means you will need to move home, they will register you for HomeChoice or HomeSwapper and even help you seek possible funding to help with removal costs.
Tel 01726 874450
Send an email
Take a look at our Money Saving Tips, Monthly Budget and Setting up a Bank Account pages for practical advice.
Alternatively, you can contact national agencies for confidential advice:
Citizen’s Advice Bureau
Citizen’s Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
National Debt Line
This helpline provides free confidential and independent advice on how to deal with debt problems.
On their website you can:
• Download their information pack to deal with your debt problems.
• Use their personal budget section to work out what repayments you can afford.
• Use their suite of sample letters to write to your creditors.
• Visit their debt advice section to get information that may help you deal with your debt problem.
• Access their library of factsheets, guides and review packs.
• See if you can pay your debts via a Debt Management Plan(DMP)
• See if you qualify for a Debt Relief Order
• See What options you have for dealing with your debts?
Your home is at risk if you fall behind with your rent and do not contact us to make arrangements to repay the debt.
Money Advice Service
The Money Advice Service is a free, impartial and comprehensive money advisory service. It is a first port of call for all things ‘money’ and the website is really easy to use.
Tel 0300 500 5000
Send an Email
StepChange Debt Charity (formerly CCCS) is the UK’s leading debt charity dedicated to assisting people in financial difficulty by providing free, independent, impartial and realistic debt advice.
Debt problems can happen to anyone. StepChange are here for everyone.