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#HousingDay – Emergency call out

As part of #HousingDay, we invited customers to tell their stories.

We had two real life stories from Jan Faulkner, our customer and Tenant Panel Chair (on right in photo), who gave us an insight into day to day experiences of our services, from a customer’s point of view.

Here is Jan’s 2nd story #RealPeopleTrueStories:

“It always happens when it’s least convenient, and a Friday evening is one of those times.

The hot tap in my kitchen would not turn off and when the flow of hot water suddenly increased I panicked and got wetter.

I rang the emergency number who advised me to turn the water off at the stop-cock, and they would call Ocean staff to report it for me.

About 15 mins later I received a call and they told me that someone would be there to sort the tap out.

Within the hour my tap was isolated and the problem found. Then the water supply restored to the rest of the house. They replaced the tap washer on the following Monday, and things returned to normal.

It may seem like a small problem to many, but when your health impacts on how you cope it is a huge relief when someone takes that problem and resolves it for you. Everyone involved from the call center to the young man who fitted the washer were polite, respectful and kind while helping me during my emergency.

Thank you.”

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