Ocean tenant and Chair of the Tenant panel, Jan Faulkner (on the right) has just emailed us because she felt you should hear her story.
“Each year, we allow Ocean into our homes to carry out a gas safety check, which is a legal and a tenancy requirement.
Six months earlier I had to replace my gas cooker, and arranged for a qualified fitter to put it in. Since then, there had been a slight smell of gas but I failed to take any notice as I trusted the qualified fitter and thought it was normal for a new cooker. I had suffered headaches and nausea but I had not connected it to the smell.
I was informed that there was a leak from the pipe to the cooker and this was impacting on mine and my family’s health.
Thankfully, the Ocean engineer put it right for me there and then. I was so relieved.
My home now has a clean bill of health for another year, and no smell of gas.
We may feel that it is inconvenient and not necessary but knowing that my home is safe for another year is so worth it.”
This experience has been a real eye opener for her. It just goes to show that many of our customers could potentially be putting themselves and their families at risk because they are failing to give our engineers access to carry out their annual gas service.