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Income Management Team – What’s changing?

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Here at Ocean we pride ourselves on delivering excellent customer service and one of the teams currently doing this is our Income Management Team.

They work with our customers:

Allpay-Ocean-Payment-card-houses-icon to provide help and support when they encounter financial difficulties

Allpay-Ocean-Payment-card-houses-icon identifying additional benefits that they may be entitled to

Allpay-Ocean-Payment-card-houses-icon referring to support agencies

Allpay-Ocean-Payment-card-houses-icon working with them to help get them back on track with their rental payments.

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So what is changing?

The team are fundamentally staying the same however; there has been a change to the team name and role titles.

“Our customers are important to us and are at the centre of everything we do, we feel that the new team name and team titles better reflect what we do”

The team’s new name is the

Customer Accounts Team:

The team members are:

Customer Accounts Manager

Debbie Goodreid

Customer Accounts Advisors

Amy Coad

Kerry Smith

Loraine Hoar

Melody Boyce

Michelle Allen

Customer Accounts Assistant

Helen Bellamy

Home Ownership Advisor

Scott Burrows

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As well as helping customers when they are struggling to maintain their rent payments we are also responsible for all payments including:

  • Service charges, repair charges and other such charges
  • Garage and parking spaces
  • Shared Ownership
  • Leasehold payments
  • Freehold Properties &
  • Commercial Properties

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Did you know that we also have a Welfare Advice Team?

The Welfare Advice Team can help customers who are in receipt of Universal Credit or are affected by Bedroom Tax or Benefit Cap.

The Welfare Advice Team members are:

Welfare Advice Manager

Gill Barnard

Welfare Advisors

Gemma Aldin

Julie Cartlidge

Susan McKnight


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My Ocean – our 24/7 service

At Ocean we are constantly developing new ways of being able to keep in touch with our customers.

Did you know that you can view your tenancy details on line 24 hours a day 7 days a week?

Once registered, you can log in to your secure ‘My Ocean’ account to view:

My Ocean – latest news & events
My Account – balance & transactions
My Repairs
My Planned Upgrades.

To register, just click:

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Talk to Us

You can also access information and help:

Icon online form sml Your Money general advice

Icon online form sml Talk to us

Icon Email sml Send an email 

Icon phone sml 01726 874450

 

 

 

 

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