Here at Ocean we pride ourselves on delivering excellent customer service and one of the teams currently doing this is our Income Management Team.
They work with our customers:
So what is changing?
The team are fundamentally staying the same however; there has been a change to the team name and role titles.
“Our customers are important to us and are at the centre of everything we do, we feel that the new team name and team titles better reflect what we do”
The team’s new name is the
Customer Accounts Team:
The team members are:
Customer Accounts Manager
Customer Accounts Advisors
Customer Accounts Assistant
Home Ownership Advisor
As well as helping customers when they are struggling to maintain their rent payments we are also responsible for all payments including:
- Service charges, repair charges and other such charges
- Garage and parking spaces
- Shared Ownership
- Leasehold payments
- Freehold Properties &
- Commercial Properties
Did you know that we also have a Welfare Advice Team?
The Welfare Advice Team can help customers who are in receipt of Universal Credit or are affected by Bedroom Tax or Benefit Cap.
The Welfare Advice Team members are:
Welfare Advice Manager
My Ocean – our 24/7 service
At Ocean we are constantly developing new ways of being able to keep in touch with our customers.
Did you know that you can view your tenancy details on line 24 hours a day 7 days a week?
Once registered, you can log in to your secure ‘My Ocean’ account to view:
My Ocean – latest news & events
My Account – balance & transactions
My Planned Upgrades.
To register, just click:
Talk to Us
You can also access information and help: