Every day, our Customer Services team receive calls from customers asking for their rent balance. Did you know you can check your rent balance online?
My Ocean – your personalised online service
My Ocean is a personalised online service – an area of our website where you can securely log in and view your balance and transactions from the last 3 months as well as your repairs and planned upgrades, 24/7, without having to wait in the phone queue!
Right now, we are running a promotion to encourage more sign ups to this service. When we reach a target of 600 users, we will select a username at random to win the Prize Draw of a £50 voucher.
- Step 1 – click Sign in/Sign up at the top of the screen
- Step 2 – go to Register and complete the online form
- Step 3 – you will receive your username (by post) and strong password (by email) within 7 days. Once you have these details, you have the choice to login with password provided or reset the password to something more memorable if you wish.
- …And that’s it – information at your fingertips whenever it suits you.