All tenants and residents will receive their annual rent statement in the coming months.
If your rent account is in credit or if you are paying off arrears in line with an agreement, you will not need to contact us.
Full Housing Benefit claimants do also not need to call in. Housing Benefit queries should be directed to Cornwall Council Housing Benefit.
Are you claiming Universal Credit?
Due to technical difficulties experienced during the COVID-19 outbreak, we are currently unable to allocate payments received from your Universal Credit to your rent account.
Your rent account may therefore show a larger arrears balance than it should. All payments received by Ocean Housing will be allocated accordingly as soon as possible.
If you are concerned about this , you can email screenshots of your Universal Credit statement showing your two most recent payments to firstname.lastname@example.org – please include your name and address on the email.
It is your responsibility to check your Universal Credit statement every month to ensure that your rent is covered in full by the direct payments. If your Universal Credit does not cover the rent in full or payments stop, you must contact your Customer Accounts advisor to discuss payments.
Also, because of technical difficulties due to the coronavirus outbreak, we are currently unable to allocate payments received from DWP third party payments for rent arrears.
The picture below shows how the rent statement is broken down and explains if you are in credit, arrears, have an agreement set up, pay a service charge or have any other monies owed other than rent.
Should you have any further questions regarding your rent statement, please contact us by emailing email@example.com or by calling 01726 874450.
Every time that rent statements are sent out we do notice some recurring questions.
So, we have put together a list of Frequently Asked Questions and Answers to help you better understand your rent statement.