Customer Voice & Engagement

Can you spare some time to give your feedback?

If the answer is yes then look no further! Click the button below to send us some information and a member of the Customer Voice and Engagement team will be in touch to discuss it further.

Get Involved

We need you

We have a range of ways for you to get involved through our Customer Voice and Engagement approach.

This strategy is designed to ensure every customer has the opportunity to share their views and influence the services we provide. Whether you have just a few minutes to give feedback or want to play a bigger role in shaping decisions, there’s an option for you. From quick surveys to more in-depth panels and forums, your voice matters and helps us make a real difference.

Who Can Get Involved?

Why Get Involved?

Ways To Get Involved?

We know everyone has different amounts of time to spare, so we’ve created flexible options:

Quick Feedback

Share your views through Have Your Say or Your Voice -short surveys and real-time feedback in your community.

Join a Group

Take part in focus groups, scrutiny events, or community forums to help shape policies and services.

Shape Big Decisions

Become a Tenant Board Member or join our Tenant Monitors programme to influence decisions at the highest level.

Together With Ocean (TWO)

TWO is our formal customer partnership group that works closely with Ocean Housing to review services, influence strategy, and ensure your voice is heard at Board level.

Who are Together with Ocean (TWO)?

Together With Ocean (TWO)

Together With Ocean (TWO) is our formal customer partnership group, created by tenants and residents to ensure your voice is heard at the highest level. TWO works closely with Ocean Housing to review services, influence strategy, and drive improvements that matter to you.

Who’s involved?
The group is made up of Ocean Housing customers -tenants, shared owners, and leaseholders who are passionate about shaping the future of our services.

What does TWO do?

Reviews the performance of our services and decisions affecting customers
Monitors service standards and targets
Identifies areas where Ocean is doing well and where improvements are needed
Scrutinises services in depth and makes recommendations for change

Meetings

TWO meets monthly, both online and in person, and the sessions are not just about business - they’re friendly, welcoming, and social too. It’s a great way to meet new people, share ideas, and make a difference together.

Community Fund

TWO also manages our Community Fund initiative, providing grants to support local events and projects that bring communities together.

Help and Support

Housing Perks

NEW exclusive discount app for Ocean tenants

We’ve partnered with Housing Perks to bring you discounts on your everyday essentials. The app gives you exclusive deals with 100 brands and stores, to help you save money. You can either pocket your savings for your next shop or apply it to your rent account and build up credit to reduce future payments or pay off arrears.

We’re talking about some of your favourite stores: Asda, B&M, Sainsbury’s, Argos, Primark, TK Maxx, B&Q, Sports Direct and more!

Getting started is simple:

• Head to your app store
• Download the app
• Enter your mobile number
• Select Ocean Housing
• Enter your tenancy reference (found on your rent statement)
• Start saving today!

The Vulnerability Initiative

Are you struggling with bills or need extra support?

Ocean has partnered with the Vulnerability Initiative to provide the following:

Free eligibility checks

Access to various support services

Simplified application process

Confidential and secure

Register now by scanning the QR code below using your smartphone or by calling 0800 151 3012.

Vulnerability Initiative Flyer

DownloadPDF

TPAS - Tenant Engagement Experts

Proud Member of TPAS

Ocean Housing is a proud member of TPAS (Tenant Participation Advisory Service), the leading national organisation for tenant engagement. This means we follow best practice standards for involving customers and have access to expert advice, training, and resources to make sure your voice truly shapes the services you receive.

As an Ocean tenant you can access a range of support and guidance through the TPAS website at Tpas :: Tenant engagement experts

Complete the registration on their website and sign up today!

Get Involved