Ways to pay
Help where you need it
We have a number of ways in which you can pay, just use the buttons below to pick your preferred option or use the download links to print and return your documentation.
If you are having problems paying your rent, service charges or bills, you can talk to one of our Customer Accounts Advisors. They can take an overall look at your money problems and find ways to help.
Talk to us – Benefits advice
If you are affected by the Bedroom Tax, Welfare Reform or Universal Credit, call our Financial Inclusion Advisors .
Our Financial Inclusion Advisors are here to listen and help.
They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment or other financial assistance.
The Financial Inclusion Advisors will look at the bigger picture, working with individuals and families to find solutions to problems. If it means you will need to move home, you will need to register for HomeChoice or HomeSwapper we can assist with identifying if there is possible funding to help with removal costs.
Tel 01726 874450
You can contact national agencies for confidential advice:
StepChange Debt Charity (formerly CCCS) is the UK’s leading debt charity dedicated to assisting people in financial difficulty by providing free, independent, impartial and realistic debt advice.
Debt problems can happen to anyone. StepChange are here for everyone.
Tel 0800 138 1111 (Freephone including all mobiles)
Citizen’s Advice Bureau
Citizen’s Advice Bureau helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Tel 08444 111 444
National Debt Line
This helpline provides free confidential and independent advice on how to deal with debt problems.
Tel 0808 808400 (Freephone)
On their website you can:
• Download their information pack to deal with your debt problems.
• Use their personal budget section to work out what repayments you can afford.
• Use their suite of sample letters to write to your creditors.
• Visit their debt advice section to get information that may help you deal with your debt problem.
• Access their library of factsheets, guides and review packs.
• See if you can pay your debts via a Debt Management Plan(DMP)
• See if you qualify for a Debt Relief Order
• See What options you have for dealing with your debts?
Your home is at risk if you fall behind with your rent and do not contact us to make arrangements to repay the debt.
Money Helper is a free, impartial and comprehensive money advisory service. It is a first port of call for all things ‘money’ and the website is really easy to use.
Having an account will also mean that you can manage your monthly budget and set up regular payments to pay bills automatically each month.
Benefits of setting up an account:
- pay money into your account
- take out money from cash machines
- pay rent, service charges, bills and transfer money out of your account
- keep track of your money, interest and charges by looking at your monthly statement.
The account you choose must be able to receive Universal Credits automatically.
The different account options are:
- current account
- basic bank account
- ‘jam jar’ account (also called a budgeting account)
- some types of credit union account
- prepaid cards
The Money Helper takes you through your choices in more detail.
Setting up an Account
You will need:
- Proof of identity (eg. Passport, drivers licence, letter from a responsible person such as a teacher)
- Proof of address (eg. rent statement, water or electricity bill)
How can I set up an account?
You can set up your account by filling out an application form at the Bank or Building Society branch, on the internet, by phone or by post.
You will need to complete an application form with personal details such as your address and contact details as well as your monthly income.
Make sure you understand the fees and charges on the account and don’t be afraid to ask if it is not clear.
Cornwall Council Benefits Advice
Register online for a Self-Serve account – to apply for or check the status of your Housing Benefits claim.
0300 1234 121
Online Benefits Calculator
Use the online Benefits Calculator tool to check you are getting the correct benefits.
Our teams are happy to provide information and support, making sure you are getting the right amount of benefits from the Council.
General Benefits enquiries
Speak to the Customer Accounts Team for your general Benefits enquiries.
Further Help and support
If you are affected by Welfare Reform (Bedroom Tax, Universal Credit or the Benefits Cap), speak to our Welfare Advice Advisors.
They can review your benefits and work out whether you are eligible for a Discretionary Housing Payment and other financial assistance.
The team looks at the bigger picture, working with individuals and families to find solutions to their problems.
Universal Credit is a benefit to support you if you're working and on a low income or you're out of work.
You can apply for Universal Credit online:
How to claim: https://www.gov.uk/universal-credit/how-to-claim
Contact details: https://www.gov.uk/universal-credit/contact-universal-credit
You can keep a track of your payments using our text service just text any of these commands to our new text number:
BAL – for a balance enquiry
PAY – to find out about your last rent payment
CARD – to order a replacement payment card
RENT – If you require some help and would like us to call you back
Pay by telephone
Allpay 24hrs Automated Service - 0330 041 6497
Ocean Housing - 01726 874450