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Help & Support

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

My Community

Want to give your feedback?
If the answer is yes, why not become a member of the Tenant and Resident Partnership

Find a Home

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

My Home

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

Service Standard Commitments

What are Ocean's Standard Commitments?

On this page this will find information about the level of service you can expect to receive from Ocean and ways that you can give your feedback on how we are performing.

How are we performing?

Ocean works with research company, IFF Research to survey our tenants and residents on the anniversary of their tenancy.  We ask a range of questions to get an understanding of what tenants think we are doing well and not so well, so that we can evolve our services.

Below is a snapshot from the survey covering the period January to March 2022.

85%

Quality of your home

80%

Trust Ocean Housing

67%

How we handle complaints

*Snapshot for quarter 4 - January to March 2022

What are Ocean's Service Standard Commitments?

Back in the Spring of 2019, Ocean joined a small number of housing associations as an early adopter of Together With Tenants (TWT) from the National Housing Federation.

The focus of TWT was to strengthen the relationship between residents and housing association landlords.

As part of this process we took a close look at our service standards with our involved tenants and residents and set them out against the six TWT Charter Commitments set out below:

OH-Service-Standards-21-SP10241024_1
Ocean's Service Standard Commitments 2021

Do you want to give your feedback?

If you are a tenant or resident of Ocean you can tell us how you think we are performing against the Service Standards Commitments by completing a short survey.  We value your feedback and use it to help shape the services we provide.

You can complete the survey on our Virtual Internet Panel (VIP) by clicking here.

Our quarterly performance

Download a copy of our most recent performance information below.

How are we performing against the service standards - Quarter 3 2021/22