Service Standard Commitments
What are Ocean's Standard Commitments?
On this page this will find information about the level of service you can expect to receive from Ocean and ways that you can give your feedback on how we are performing.
How are we performing?
Ocean works with research company, IFF Research to survey our tenants and residents on the anniversary of their tenancy. We ask a range of questions to get an understanding of what tenants think we are doing well and not so well, so that we can evolve our services.
Below is a snapshot from the survey covering the period January to March 2022.
Quality of your home
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How we handle complaints
*Snapshot for quarter 4 - January to March 2022
What are Ocean's Service Standard Commitments?
Back in the Spring of 2019, Ocean joined a small number of housing associations as an early adopter of Together With Tenants (TWT) from the National Housing Federation.
The focus of TWT was to strengthen the relationship between residents and housing association landlords.
As part of this process we took a close look at our service standards with our involved tenants and residents and set them out against the six TWT Charter Commitments set out below:
Do you want to give your feedback?
If you are a tenant or resident of Ocean you can tell us how you think we are performing against the Service Standards Commitments by completing a short survey. We value your feedback and use it to help shape the services we provide.
You can complete the survey on our Virtual Internet Panel (VIP) by clicking here.
Our quarterly performance
Download a copy of our most recent performance information below.