Service Standards
At Ocean Housing, we are committed to delivering high-quality service to all our tenants. On this page, you’ll find clear information about the standards of service you can expect from us, as well as how you can share your feedback. We value your input and use it to continuously improve our services.
Frances Turner, our Managing Director, is the senior staff member responsible for ensuring we meet all consumer standards and regulatory requirements.
What are Ocean's Service Standards?
At Ocean, we value the input of our tenants and residents. Together, we’ve developed a comprehensive set of service standards that address the issues that matter most to you. We’ve created two key documents:
- Service Standards and Legal Responsibilities: This document outlines our full service standards and legal obligations.
- Service Information and Timeframes: This document provides detailed information on service-related matters, including the timeframes for key services.
You can read and download a copy of each of the documents below and also see how we are performing against the standards from our quarterly report.
How we care for our communal spaces
Our grounds and cleaning teams are responsible for maintaining communal areas, but residents are encouraged to contribute by being respectful and keeping these shared spaces clean and tidy.
The below documents set out the standards you can expect from our teams.
Do you want to give your feedback?
If you are a tenant or resident of Ocean you can tell us how you think we are performing against the Service Standards Commitments by completing a short survey. We value your feedback and use it to help shape the services we provide.
You can complete the survey on the 'Have Your Say' section of your MyOcean account by clicking here.
Our quarterly performance
Download a copy of our most recent performance information below.