Ocean’s responsibilities, of what we will repair, broadly cover the structure and outside of your home, plus services such as plumbing, electric and heating systems (unless installed by tenant).

What we will repair:


  • The roof
  • Chimneys, chimney stacks and flues
  • Blocked waste pipes, toilets, drains
  • Gutters and outside gullies
  • Outside walls, doors, windows and frames including mechanisms (due to reasonable wear & tear)
  • Paths and steps, walls, fences and gates if provided by Ocean
  • Garages and parking spaces


  • Inside walls, floors, ceilings, stairs, doors and frames
  • Basins, sinks, baths, showers, toilets, flushing systems and waste pipes
  • Fixed electrical wiring, sockets and switches (unless installed by tenant)
  • Gas and water pipes
  • Water heaters, fireplaces, fitted fires and central heating
  • Worktops fitted cabinets and cupboards

Your security

Most jobs are done by our own work force but we do sometimes use sub-contractors particularly when we are very busy. Our workers wear a uniform and carry an identity card with their photograph on it. Sub-contractors should have some form of authorisation from Ocean Housing with them as well as identity cards.

Always ask to see their ID card and if in doubt do not let them in and contact us immediately on 01726 874450.