Pay rent Repairs

Help & Support

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

My Community

Want to give your feedback?
If the answer is yes, why not become a member of the Tenant and Resident Partnership

Find a Home

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

My Home

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

Make a compliment or complaint

We want to hear when we get things right but also when we get things wrong.

It's good to know when we have exceeded expectations and we celebrate such feedback but we also want to know when we don't, so that we can try and put things right.

Please use the form below to give us your feedback and if you need it, our complaints process is on this page together with links to the Housing Ombudsman for independent advice and guidance.

Compliments or complaints

Maximum file size: 52.43MB

By submitting this form you are giving us permission to store your information for the purpose of dealing with your feedback. All data is held securely, for more information please see our privacy policy and our cookie policy

Housing Ombudsman Complaint Code Self Assessment 2022 - Updated October 2023
Quarter 2 2023/24 - Complaints and Compliments Report