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My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

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My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

My Home

My Ocean Tenant Zone
You can check your account balance, book a repair and more using MyOcean

Make a compliment or complaint

 

We want to hear when we get things right but also when we get things wrong.

It's good to know when we have exceeded expectations and we celebrate such feedback but we also want to know when we don't, so that we can try and put things right.

Please use this form to give us your feedback and if you need it, our complaints process is below together with a link to the Housing Ombudsman for independent advice and guidance.

If you raise a formal complaint with us, we have 2 working days to acknowledge and log your dissatisfaction, followed by a further 10 working days to provide a written response.

If you want to make contact with us for anything else, please use the form on the Contact Us section of the website.

Annual Review of Customer Feedback 2022/2023
Housing Ombudsman Complaint Code Self Assessment 2022 - Updated October 2023
Quarter 3 2023/24 - Complaints and Compliments Report

Compliments or complaints

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