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Fire Safety Matters

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To raise awareness of safety in the home, we held their first Fire Safety Awareness Week over May half term from 28th of May until the 1st of June.

During the week, there were number of exciting activities undertaken around the business and in the community: including two local fire station trips. The team spent their time encouraging customers to think about fire prevention and how to save a life, in the event of one.

Ocean Group’s Head of Health, Safety & Environment, Ralph Garth and the Tenant Involvement team worked closely with the Cornwall Fire and Rescue Service to run a variety of activities to get the message out there.

Ralph Garth said,

“Our first Fire Safety Awareness Week has proved to be a fantastic initiative across our business to raise fire safety awareness in our customers and staff. The reaction has been really positive and the fire safety message is being spread far and wide, and we are especially thankful to our partners Cornwall Fire Service and Jewson for their involvement in the week.”

We teamed up with Cornwall Fire Service to run fun events at St Austell and Newquay fire stations; giving families the opportunity to go behind the scenes and understand the incredible work the Fire Service does.

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Jewson, one of our key supply chain partners, also kindly donated over 60 fire blankets to be distributed to our customers over the coming weeks.

As a result of the positive outcome of the week, we intend to add this campaign into our calendar as a permanent fixture every May half term. Watch this space for next year’s Fire Safety Awareness Week!

www.oceanhousing.com/fire-safety-awareness-week

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Local school Play Fund receives boost from Ocean

Local pre-school Little Nippers in Mevagissey was excited to welcome Ocean Housing for a pre-Christmas boost.

Little Nippers is a registered charity supporting 2-5 year old children in early years care and education.  In order to support their ongoing costs and improvements, fundraising events are planned throughout the year as well as seeking support from local businesses.

St Austell-based housing provider Ocean has built in the region of 80 properties in Mevagissey, creating much-needed homes for local families and individuals. Continue reading

Design of the times for Ocean residents

Staff and customers from St-Austell-based housing provider Ocean Housing made the trip to Plymouth recently to help design homes of the future at the South West Residents Design Conference 2017.

The event brought together social housing customers from around the region and gave the opportunity to learn everything you never knew had to be borne in mind when starting a new development! Participants heard about the nature and wildlife considerations which housing associations work with when planning new communities and went on virtual tours of properties via Virtual Reality Headsets. Continue reading

‘Had their Say’!

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Ocean recently invited our customers to attend a couple of ‘Have your Say’ workshops – to review our ‘Service Standards’.

Getting customers involved with reviewing the way we do things and providing feedback is really important. After all, you know best what is important to you!

The team were really pleased with the sessions and felt they had been constructive and positive experiences for all.

Service Standards

These are 7 documents that set out the quality of service you can expect, the improvements we are planning and how you can judge our performance.

Each quarter, we publish a performance report for residents which is reviewed by the Tenants and Residents Panel. The report details how we are doing across each of the seven standards.

You can view the standards and the report on our website any time!

Icon online form sml Service Standards

 

The Workshops

We held two workshops, presenting our existing set of standards and outlining planned improvements, including changes to wording as well as the design and style of the documents. Everyone was given the opportunity to discuss, question and challenge the standards.

Laura Dowton, the Tenant Involvement and Social Inclusion Manager said,

“The turnout was great – there were some new faces as well as some of our dedicated panel members. 

The enthusiasm level was high – everyone was really interested and I have arranged to follow up with a couple of attendees as they asked about getting more involved.

The people I spoke to gave positive feedback and seemed relaxed and comfortable. Many said they would be happy to come along to future events.”

Where there were alterations required, the managers now have the task of making appropriate changes before we publish the final versions.

We will publish final versions on the Service Standards pages.

To view the final versions, watch this space! 

Get Involved – Crafty Fingers

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Residents at Prince Charles House, along with others who make up the group Active+, have been given the opportunity to get involved with something new.

Mosaic making sessions, hosted by Ocean and Cornwall College, took place over the course of three weeks and gave the group insight into designing and creating their very own bright and colourful mosaics.

“Although at first it seemed fiddly it didn’t take long to get the hang of it!” explains Christine. “The group really engaged with the activity and are looking forward to trying a different activity offered by the college and Ocean”.

Being part of a community group, tenant panel or local activity can be really rewarding – especially if you find your circumstances leaving you feeling isolated and out of touch or you can’t afford some of the expensive hobbies on offer. Continue reading

‘Art House’ celebrates our 1,000th Home!

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Ocean were looking for a unique way to mark the big occasion – to celebrate the completion of their 1,000th new home in Cornwall for local families – so we invited the school children of Connor Downs Academy to rise to the challenge.

The unique idea chosen was to turn the 1,000th home into a house decorated with pictures of local scenes or people painted by Connor Downs’ children along with prints of some of the world’s best known pictures, including The Mona Lisa.

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As part of the official opening, by Ocean’s Group Chairman, Dennis Spilsbury, guests entered the 1,000th home and were greeted by a wonderful sea of art from the local children within the one off ‘Art House’. Continue reading

#ProudTenant – Bank Holiday Inspiration

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St Newlyn East opening multiple houses box flowers_2Hoorah – it’s a Bank Holiday weekend! With the extra day off, we all start thinking about spending time with our families, getting out in the garden to prepare it for summer or doing that spring clean…..re-igniting a sense of pride in our community and surroundings.

One of our lovely residents, Jan from St. Agnes, recently emailed to tell us how things were going and how proud she was of her sons. Not only had they both been supportive through tough times but one had also done something for the benefit of others that she felt was worth sharing with us and others.

Continue reading

Taking Pride in Your Area

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They Ride Again!

After what seems like a long, cold and wet Winter our Grounds Maintenance crew are getting ready to fuel up their mowers in preparation for the warmer weather.

Our hardworking grounds staff are responsible for looking after areas which include grass cutting, hedge trimming and maintaining pathways on approximately 160 of our estates.

It’s definitely a challenge for the team battling the Cornish inclement weather but the team are extremely vigilant when it comes to maintaining the areas where our tenants live. The dedicated team have been praised for providing the best standard of service which offers great value for money for Ocean tenants. Continue reading

BF Adventure is Back!

BF-Adventure-2016Aimed at the 11 to 15 year olds, BF Adventure days encourage team work whilst building self-assurance amongst our young adults. As part of an Ocean team, you will face a series of fun challenges.

This fun packed adventure day is FREE for Ocean Housing residents!

Transport to and from BF Adventure, packed lunch and a full day of action packed activities is included in this amazing offer! Continue reading

#ProudTenant – Roy rises to the challenge

Roy CollisonWhen one of our Tenant Panel members, Roy Collison, heard about #HousingDay #ProudTenant, he jotted us an email telling us of his most recent #proudtenant moment.

We’ve published his story below because we felt it just goes to show how the Tenant Involvement team have empowered him to take control and resolve a situation that was affecting his community – rather than walking away and letting someone else deal with it. (Warning – don’t read this if you are eating your lunch!)

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Afternoon Tea Celebration!

Residents, staff and dignitories enjoyed a cuppa and a pasty around the new communal picnic tables and benches at Hawkins Road, Newquay, last week.

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Ocean with the help of Hawkins Road’s residents hosted an event to celebrate the installation of the new furniture in their communal area outside the block on Thursday 5th November. A number of residents and their children turned out to thank Ocean for the new improvements to their living area which is part of an ongoing programme of planned improvements to the block.

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The residents here are so pleased with our new benches and picnic tables and we are so grateful to Ocean for providing them. We will really enjoy using them”, beamed Nancy Moody.

It’s been a lovely afternoon with the local residents and we have enjoyed using the new outdoor furniture whilst drinking tea and eating pasties together”, concluded David.

Treasure Chest

The residents in the block of flats owe these new welcome additions to Ocean’s ‘Treasure Chest’ fund.

Ocean’s tenants can apply for funds through our Treasure Chest Scheme to help them host community events, street parties and various projects within their neighbourhood. Hawkins Road’s new furniture is a great example of how Ocean’s Treasure Chest is used by our residents to unite them with others in their community”, added David Renwick, Ocean’s Group Chief Executive

We hope the residents of Hawkins Road will enjoy many more such events, bringing together the community.

For the Fallen, Lest we Forget

As part of Ocean’s ongoing support of the Royal British Legion’s annual Poppy Appeal, Ocean held a ceremony on 28th October to illuminate a giant printed version of the poem ‘For the Fallen’ to help launch this year’s appeal.

Icon online form sml Donate to the Royal British Legion Poppy Appeal

 

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The poem proudly appears on the front of Ocean’s office, displayed alongside our now familiar giant poppy which was made by Ocean’s apprentices 2 years ago.

The famous words were written by Robert Laurence Binyon, in September 1914 , just a few weeks after World War One broke out,  and have been adopted by the Royal British Legion to remember those who have ‘fallen’ in combat.

David Renwick, Ocean’s Group Chief Executive, said,

“We are delighted once again to be involved in this important remembrance and fundraising event. 

We are extremely grateful to those men and women who fought for our freedom in past and present conflicts. 

We all must be mindful of those powerful words ‘Lest We Forget’ and continue to honour those who have fallen, and provide support for those who survived but are in need of our help.”

A commemorative plaque of these immortal words is located on the edge of the cliff at Pentire Point, Polzeath (on the North Cornish coast), where it is believed the poem was composed.

For the Fallen

Poem by Robert Laurence Binyon (1869-1943), published in The Times newspaper on 21st September 1914.

With proud thanksgiving, a mother for her children,
England mourns for her dead across the sea.
Flesh of her flesh they were, spirit of her spirit,
Fallen in the cause of the free.

Solemn the drums thrill: Death august and royal
Sings sorrow up into immortal spheres.
There is music in the midst of desolation
And a glory that shines upon our tears.

They went with songs to the battle, they were young,
Straight of limb, true of eye, steady and aglow.
They were staunch to the end against odds uncounted,
They fell with their faces to the foe.

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.

They mingle not with their laughing comrades again;
They sit no more at familiar tables of home;
They have no lot in our labour of the day-time;
They sleep beyond England’s foam.

But where our desires are and our hopes profound,
Felt as a well-spring that is hidden from sight,
To the innermost heart of their own land they are known
As the stars are known to the Night;

As the stars that shall be bright when we are dust,
Moving in marches upon the heavenly plain,
As the stars that are starry in the time of our darkness,
To the end, to the end, they remain.

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The Aladdin Effect – New For Old

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Ocean Housing declared the new Windmill House officially open on 11th August, transforming the quality of life for older people.

Ocean Housing and Steve Double MP, were thrilled to officially open an exciting £1.8million development which has delivered twelve affordable apartments in the popular port of Fowey, earlier this week.

The new self-contained, one-bedroomed apartments at Windmill House address the need for high-quality, yet affordable rented housing designed specifically for over 55’s in the sought-after area.

Windmill plans

New for Old

Far from your ‘run of the mill’ development, the new Windmill House replaces a former 1960s supported housing scheme and incorporates a resident’s roof garden with views across the valley. The impressive design also includes useful features such as a mobility scooter store and a comfortable communal lounge.

A handful of original residents have moved back into the new Windmill House after the old building was demolished and deemed ‘out of date’.

Resident Ron said

“I can’t thank Ocean enough; I’m over the moon with my new apartment and can’t knock it. It’s the finest thing to happen in Fowey”.

The scheme was made possible thanks to joint funding from Ocean Housing and the Homes and Communities Agency, with added support from Cornwall Council and Fowey Town Council.

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“Building more affordable homes in rural areas like Fowey brings an array of benefits to the whole community. Not only does the new Windmill House help those over the age of 55 to remain living in the area, its unique features will have a positive impact on the quality of life for the local people” added Steve Double MP.

Oceans Group Chief Executive, David Renwick said

“We are delighted to provide high-quality homes for over 55’s in the area and would like to thank everyone for their help and support for such a fantastic housing project in the town”. 

The residents are now making good use of the roof garden. They are putting in an application for our Treasure Chest fund to purchase some garden furniture – to leisurely make the most of the roof-top views!

Icon online form sml Treasure Chest

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It’s Your Money!

Your Money

Does any of this sound familiar?


Banner Your Money Pig SH 72dpi‘I could do with some tips on how to manage on a tight budget but don’t know where to start.’

Banner Your Money Pig SH 72dpi‘I really want to sort out my debt problems’

Banner Your Money Pig SH 72dpi‘What’s Universal Credit?’

These questions are all answered on our website.

Why not take up the challenge of reading and reviewing the ‘Your Money’ section of the website, so we get to hear what you think of our web pages while you learn all about managing your finances along the way.

Follow the instructions and complete our survey below to tell us truthfully what you think of the information we provide and whether you think it is useful and well presented.

Create your own user feedback survey

Try Something New

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Try something new dance Turn your hand to something new this summer with Ocean and Cornwall College as we bring you a range of free taster sessions.

Fancy having a go at ballroom dancing, face painting, or hair braiding?

Perhaps you’d like to try tiling, or gain skills in hair design and dress alterations with the upcoming prom season.

These opportunities are Free and just a call away.

Contact Beverley Bassett in the Tenant Involvement Team to find out more.

Icon phone sml  01726 874450

Icon Email sml  help@oceanhousing.com

Icon online form sml Online Contact Form

 

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Dear ‘My Ocean’ User

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We hope by now you have been able to log in successfully to view your ‘My Ocean’ account on www.oceanhousing.com.
If you have any questions, please feel free to contact us.

We would be interested to find out what you think of the My Ocean tenant zone.

  • Has it been useful and relevant?
  • How often do you check it?
  • Would you like to see more information?

New Website

The new website is now actually not so new, being 1 year old!
It would really help us if you could let us know what you think of the overall website (as well as My Ocean). Please complete the survey via the link below or email back with your thoughts.

Icon online form sml  Survey 

Get Involved

The internet is an ever-changing beast. To keep our website fresh and up-to-date, we want to hear back from tenants on an on-going basis to make sure we get it right.

Please let us know if you are interested in joining a website panel:

providing feedback on a more regular basis, for example, reviews of existing content by email and occasionally your opinion on proposed improvements.

Your feedback will go a long way to help us improve our services and may come in useful as a case study to encourage other residents to start making the most of our online services too.

Many thanks
Sasha Forsyth
Website Coordinator

Icon Email sml help@oceanhousing.com