Report Anti-Social Behaviour
If you or someone else is in immediate danger please call 999
Report anti-social behaviour to Ocean Housing
Everyone has a right to their chosen, lawful lifestyle providing this is not detrimental to the quality of life for others. We encourage customers to resolve matters with their neighbours where it is safe and appropriate do so.
Our role is to prevent and reduce the harm caused by anti-social behaviour (ASB) to people and our communities, by making sure that such rights and obligations are managed effectively.
We will:
- Treat all reports of ASB seriously and adopt a harm centred approach.
- Respond to complaints of high-risk ASB, hate incidents or harassment by the next working day.
- Respond to medium and low risk complaints of ASB within five working days.
- Provide regular updates to customers on progress made with their ASB case.
- Publish the outcome of tenant satisfaction surveys.
Find our policy here
The Anti-Social Behaviour Case Review (also known as the ‘Community Trigger’) was introduced by the Anti-Social Behaviour, Crime and Policing Act 2014 to provide a statutory ‘safety net’ for victims of anti-social behaviour who do not feel they have received a satisfactory response to their complaints about anti-social behaviour.
An ASB Case review gives victims of persistent anti-social behaviour the right to request a multi-agency review of their case where the required threshold has been met.
For more information or to apply for a case review follow this link: safercornwall.co.uk/asb-case-review/
What is considered anti-social behaviour?
Examples of ASB could include regular noisy parties, loud arguments, or intimidating behaviour, as well as criminal activity such as hate crime, drug dealing, or threats of violence. Issues like pet nuisance, fly-tipping, or an untidy garden we define as environmental ASB. We expect the police to lead on criminal matters.
There will be occasions when, having opened an ASB case, we will not progress matters as they are not a breach of tenancy.
For example, that might be where the complaint relates to:
- A difference in lifestyle where no actionable ASB is present.
- Entrenched personal disputes.
- Minor neighbour disputes.
- Unintentional/accidental behaviour of children.
- Children playing unless they are engaging in ASB.
- Proportionate day to day household noise for example TV, music, radio, electrical items including washing machines and hoovers and DIY at reasonable hours.
- Cooking odours and reasonable household smells.
- Minor car maintenance.
- DIY/building word undertaken at reasonable times and frequencies.
- Everyday reasonable household noise, such as:
– footsteps
– doors closing
– children playing
– babies crying
– people talking
– reasonable use of household appliances, including lawn mowers etc.
We will only progress an ASB case where we are satisfied our intervention is appropriate and we may decide that another agency is best placed to lead the response to an issue. We will not be able to progress reports that are not supported by evidence.