Social Tenant Access to Information Requirements (STAIRs)
Looking for information about Ocean Housing?
This is our Social Tenant Access to Information Requirements (STAIRs) publication scheme. We update this list every quarter so you can find the most up to date information on how Ocean Housing is performing for its residents. If you have a specific query for Ocean Housing, we may point you towards our publication schedule where the information can be found.
Click here to read about Ocean Housing, our mission and objectives, our vision and values, and our boards and committees. Here you can read about our senior staff members, our boards and committees,
Below is our staffing structure, which shows you how Ocean Housing is organised. The structure shows you our Chief Executive, down to our Senior Managers.
Click here to find our corporate plan, which includes information about Ocean's strategic decision-making, and our priorities for the next three years.
If you'd like to find out more about how we engage with our tenants to make decisions about your homes, take a look at our Customer Voice & Engagement page. You can find out ways that you can get involved with decision making at Ocean.
Tenant and Resident Partnership - Ocean Housing
You can read our agendas and minutes for our involvement meetings here:
Together With Ocean (TWO) Meeting Agendas and Minutes - Ocean Housing
You can find a list of our corporate boards agendas and meeting minutes on the page below:
Click below to go to our corporate page, where you will find a link to our most recent financial statements under the 'Value for Money' section.
Next is a link to a report detailing how much rent we are collecting:
If you would like to see our approach to procuring goods and services that help us to deliver the maintenance of your homes and estates, you can view our contracts register, which sets out all contracts over £15,000 that Ocean hold with our suppliers and providers.
In this section you will find the following information:
On the below link you will find our Asset Management Strategy. This strategy contains information about our Decent Homes figures, Planned Investment Programme, our progress towards net zero, and information on property conditions and planned repairs. It also outlines information on how we track our property conditions, and any improvements needed to our homes.
You can also read our Environmental, Social and Governance report here, which contains information about our environmental work and our social investment strategy.
If you'd like to learn about our stock profile, and information on new properties being built, or disposed of, that information is available here. This documents shows an updated look at the number of properties we manage for social rental, shared ownership, leaseholders, as well as garages and parking spaces. The list shows when properties are added, or removed from our stock.
Ocean Housing Stock August 2026
In this section you will find the following information:
Click below where you can find details relating to our most recent inspection outcomes from the Regulator of Social Housing:
Ocean Housing Group Limited - GOV.UK
If you'd like to read about Ocean Housing's latest Tenant Satisfaction Measure information, you can take a look here. The Tenant Satisfaction Measures show a mix of what our residents think about Ocean from surveys that we conduct, as well as information on how well we manage our properties such as the percentage of homes that do not meet the Decent Home Standards, the number of Gas Safety Checks we have completed, and our complaint handling timeframes. We publish our TSMs annually.
If you'd like to read about Ocean Housing's latest media releases, and news you can find that here:
For information on Ocean Housing's complaints handling. You can find that on our complaints handling page here. This page includes our self-assessment against the Housing Ombudsman Complaints Handling code, and our most recent Landlord Report from the Housing Ombudsman.
It also includes our Annual Feedback Performance & Service Improvement report, and most recent Quarterly Complaints & Compliments report. These reports include details such as volume of complaints, the areas that residents are complaining about the most, and how we are learning from complaints.
Make a Complaint - Ocean Housing
You can find information relating to the number of Subject Access Requests, as well as any data breaches here:
GDPR Steering Group Report August 2026
For performance information about how Ocean Housing are doing at delivering our services, including compliance with Awaab's law, take a look at our quarterly performance available at the bottom of our service standards page:
In this section you will find the following information:
For information about the services that you received as an Ocean Housing resident, as well as advice and guidance take a look here:
In this section you will find the following information:
Information relating to the number of gas safety checks, fire safety risk assessments, electric safety records, asbestos checks, and water hygiene checks we have completed are available on our quarterly performance available at the bottom of our service standards page. Click on 'How are we performing against the Service Standards' to access the figures.
Ocean Housing Quarterly Performance
For the last year, you can find this information on our recent building safety check performance as part of our TSM (Tenant Satisfaction Measures) information here:
In this section you will find the following information:
Policies relating to the management of social housing are available on our policies page:
My Ocean Tenant Zone
With your MyOcean account you can report a repair and track its progress, see your statements and learn of any planned works on your property.
MyOcean