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Changes to the way you pay

Ocean Housing is making changes to the ways you can pay.

From March 31, we will no longer accept cash or cheque payments at our reception in Stennack House.

We apologise for any inconvenience this may cause. We would like to advise customers that you will still be able to pay by card at reception.

Alternatively, you can pay over the phone by calling 01726 874450, online at www.allpayments.net.

For more information about direct debits, standing orders and other payment methods please visit www.oceanhousing.com

Ocean invests £3.7m into home energy efficiency improvements

Ocean Housing is investing £3.7million in improving the energy efficiency of some of its homes.

Following a successful pilot, we have also been awarded additional grant funding by an energy provider which means we can carry out work to more homes. The work will include the renewal of roofs and external insulation of qualifying Cornish Units.

This will help to reduce the energy costs associated with living in this style of home and ensure residents are able to keep all rooms a comfortable temperature.

In order to be eligible for the improvements, the home must be “Hard to Heat”, as specified by the energy provider.

This means your home must have uninsulated ground and first floor walls. It may also have electric night storage heaters or oil heating.

Letters will be sent out shortly to inform those living in qualifying Cornish Units whose homes are scheduled for renovations during the first phase of improvements.

We will be contacting others who qualify closer to the time that work is scheduled to take place at their address.

Ocean Housing will work closely with you explain the whole process from start to finish.

This will begin with a meeting at your home and a survey of your property in its current condition.

For more information about what to expect click here.

Cornish Unit energy efficiency project: What you need to know

If your home qualifies for Ocean Housing’s £3.7m energy efficiency project you may be wondering what happens next.

We have put together a list of commonly asked questions to help guide you through the process.

How do I know if my home qualifies?

You should have received a letter from Ocean Housing explaining why your Cornish Unit qualifies for our energy efficiency improvement project.

As your home has uninsulated ground and first floor walls it has been classed as “Hard to Heat” by the energy provider that is part-funding our project.

But what exactly does this mean?

If your property qualifies, changes will be made to the roof and external insulation will be added to your home.

This should help reduce your energy bills and keep your family comfortable throughout the year.

What is next?

Once you have received a letter confirming that your home qualifies, you will need to arrange a convenient time for us to visit you and discuss the process and the works involved.

We will also need to carry out a survey of your property before works can begin. This will be carried out by our appointed surveying specialist Property Tectonics. They will contact you directly to arrange a convenient appointment.

You will also need to remove any personal belongings from the loft space as work cannot begin until this area is clear.

What will happen to my home?

Here is a quick step-by-step guide:

  1. A survey will be carried out on your property before any work starts.
  2. Scaffolding will be erected around the exterior of your home.
  3. All loft and mansard roof coverings (tiled sections) will be removed and insulation will be installed.
  4. Scaffolding is removed.
  5. The outer wall on the ground floor will be cladded with external insulation.
  6. Work is completed.

It is important that customers are aware that during the renovation works drilling of the exterior walls will take place, to allow the external insulation to be fitted. This will be extremely loud and can cause vibrations to be felt in the interior of the property.

We highly recommend that you vacate the property during this time to prevent discomfort. Ocean endeavors to complete all drilling within two working days.

What if my home doesn’t qualify?

In order to be eligible for the improvements, the home must be “Hard to Heat”, as specified by the energy provider.

This means your home must have uninsulated ground and first floor walls. It may also have electric night storage heaters or oil heating.

If, unfortunately, on this occasion your home doesn’t meet the criteria to qualify for this project you will be sent a letter notifying you and explaining why your home does not qualify.

We would like to reassure you that we actively continue to seek funding opportunities with the energy providers and local authority. We are hopeful that in the future we will secure funding to carry out energy measures to your home.

What if I have any questions?

Ocean Housing wants to work closely with you during this project. If you have any questions during the works please email help@oceanhousing.com.